Desktop Support Engineer - Eleven Recruiting

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

Our client, a financial services firm, is seeking an experienced Desktop Support Engineer to join their team in Palm Beach County, FL. This is a confidential search to maintain privacy during the hiring process, and additional details about the client will be shared with shortlisted candidates.

Responsibilities:

• Act as the initial point of contact for technical support, addressing on-site and remote inquiries.
• Provide regular, high-priority technical support to C-suite executives, ensuring timely and efficient resolution of their IT needs.
• Troubleshoot a variety of technical issues, including hardware, software, networking, and applications.
• Build, configure, maintain and deploy Windows PCs, laptops, workstations, AV conference rooms, etc.
• Perform hardware and software installations and maintenance.
• Provide printer and copier setup and maintenance.
• Manage and execute IT equipment installations, relocations, and server room updates.
• Maintain accurate documentation and ticket records in the Help Desk system.
• Participate in an on-call rotation to ensure consistent support coverage.

Qualifications:

• 5+ years of experience in customer support or help desk roles.
• Proficiency in: Windows 10/11, Microsoft Office 365, Azure, Active Directory, Virtual Desktop Infrastructure (VDI), Mobile device support
• Strong troubleshooting and problem-solving skills.
• Experience managing tickets and detailed documentation.
• Ability to work independently, prioritize tasks, and manage multiple projects.
• Exceptional communication skills and a customer-focused approach.
• Enthusiastic and professional demeanor, thriving in team environments.

Preferred Qualifications:

• Associate's, Bachelor's, or equivalent in IT, Computer Science, or related fields.
• Relevant industry certifications (e.g., CompTIA, Microsoft certifications).