Desktop Support - Applab Systems Inc
El Paso, TX
About the Job
Role Name: Desktop Support
Location: EL Paso, TX (Onsite from day one)
Duration: Contract
Job Description:
• Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved
• Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed
• Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
• Participates in and facilitates IT meetings with internal customers and other support staff
• Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
• Escalates incidents to proper internal IT teams as needed
• Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
Required Qualifications:
• Undergraduate degree or equivalent experience.
• 2+ years of supervisor experience in a technical setting
• Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
• Experience supporting executive or VIP level customers
• Ability to supervise technical staff and understand and escalate technical issues
• Ability to meet scheduled task requirements within assigned deadlines
Thanks & Regards
Ankur Raghav
Team Lead
Direct: +1 609-766-0119
Email: ankur@applabsystems.com
4365 Route 1 South, Suite 105 Princeton, NJ 08540
Location: EL Paso, TX (Onsite from day one)
Duration: Contract
Job Description:
• Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved
• Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed
• Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
• Participates in and facilitates IT meetings with internal customers and other support staff
• Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
• Escalates incidents to proper internal IT teams as needed
• Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
Required Qualifications:
• Undergraduate degree or equivalent experience.
• 2+ years of supervisor experience in a technical setting
• Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
• Experience supporting executive or VIP level customers
• Ability to supervise technical staff and understand and escalate technical issues
• Ability to meet scheduled task requirements within assigned deadlines
Thanks & Regards
Ankur Raghav
Team Lead
Direct: +1 609-766-0119
Email: ankur@applabsystems.com
4365 Route 1 South, Suite 105 Princeton, NJ 08540
Source : Applab Systems Inc