Desktop Support - Chadds Ford, PA [Backfill URGENT] - Georgia IT Inc.
Chadds Ford, PA
About the Job
Desktop Support [Backfill URGENT]
Chadds Ford, PA
6 month, extensions up to 2 years
US citizen, Green Card and EAD preferred, no visa sponsorship available for this job and no third party agencies –C2C.
IMMEDIATE backfill. Looking for Lab Support if possible
Job Description
Chadds Ford, PA
6 month, extensions up to 2 years
US citizen, Green Card and EAD preferred, no visa sponsorship available for this job and no third party agencies –C2C.
IMMEDIATE backfill. Looking for Lab Support if possible
Job Description
- Level 2 Analyst support, fielding and resolving inbound incidents from IT and Business users as escalated up by Level 1 or designated by management.
- Working within Service Now to manage the queue, log tickets (end to end) and collaborate with Level 1 – 3 teams within Incyte.
- Provide level 2 Desktop support ensuring customer satisfaction and incident resolution.
- Additional tasks include knowledge base development, documentation, and other tasks as assigned by the Incyte management team.
Source : Georgia IT Inc.