Desktop Support at Softworld Inc

Job Title: 81176 - Desktop Support

Job Location: Bridgewater NJ 08807

Onsite Requirements:

• Strong communication
• HW and SW support
• A/V support

Job Description:

Job Responsibilities:

1. Diagnose and resolve desktop, printer, server, network, and application problems for end users, both onsite and remote. Recommend and implement corrective solutions as needed.
2. Perform desk setups for new hires.
3. Prepare and document all devices sent to legal hold for data retention.
4. Maintain good working relationships with all customers, providing training as required.
5. Assess the need for and implement performance upgrades to computer systems, including the installation of replacement screens, hard drives, and RAM.
6. Collaborate with Telecom, LAN, and Network technicians and administrators to ensure efficient operation of the company's desktop computing and network environment.
7. Document IT-related procedures and processes to improve overall team knowledge.
8. Work independently and with the team to develop solutions and manage multiple tasks.
9. Serve as a liaison with third-party vendors.
10. Receive and promptly respond to incoming calls and/or emails regarding end-user hardware or software problems. Provide timely updates to the customer.
11. Document all actions related to calls or projects in the Incident Management platform.
12. Assist in maintaining inventory of all End User related hardware.
13. Properly handle all equipment and tools, storing as required upon completion of work.
14. Provide conference room A/V support involving projectors, TVs, wireless presentation devices, etc.
15. Assist with A/V support for Town Hall and large audience events.
16. Be available for weekends and after-hours support when needed.

Required Qualifications:

• Associate or bachelor's degree in information systems, Computer Science, or significant related experience.
• 3 or more years of work experience in IT.
• A+ Certification and Microsoft Certified Professional or other industry certifications preferred.
• Strong experience troubleshooting, repairing, and installing computer hardware and software, and coordinating the installation of PC Systems, including application software.
• Working knowledge of networking and communications protocols, MS Windows and macOS support, MS Office.
• Knowledge of Active Directory, Microsoft Intune, and network services (DNS & DHCP) is a plus.
• Experience with Zero-Touch hardware deployments.
• Knowledge of A/V technologies including wireless audio equipment, Microsoft Teams Rooms, Crestron, Solstice.
• Strong written and verbal communication skills, attention to detail, critical thinking, and problem-solving skills.
• Uses critical thinking and problem-solving skills to evaluate problems for accurate and timely resolution, observing expectations for service level.
• Works independently and as a positive contributing member of a team, providing training and guidance to lesser-experienced individuals when needed.
• Learns new systems and hardware, as implemented.
• Follow instructions and procedures with attention to detail.
• Strong customer service focus.

** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **