Desktop Support Analyst at Tata Consultancy Services

Job Title: Desktop Support Engineer

Location: Worcester MA

Roles & Responsibilities:

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of Windows 10 and O365 environments.
• Experience using Active Directory, Office 365 products.
• Familiarity with ITIL practices and ticketing systems.
• Administering various Microsoft products, such as Office 365, SharePoint, OneDrive, and Skype for Business/Teams
• Managing user accounts, Group policy, and licensing for O365 and Active Directory, including messaging environments like Hybrid Exchange and Exchange Online
• Utilizing ITIL practices via ticketing systems to enhance and support information technology services.
• Documenting procedures, standards, best practices configurations, settings, installation sequences, and back-out instructions
• Assisting with IT infrastructure upgrade projects by configuring and troubleshooting software, hardware, and network devices
• Managing end-user cell phone devices using Intune/XenMobile administration tools
• Conducting planned maintenance, moves, adds, and changes efficiently and within established timelines.
• Identifying opportunities for process improvement and collaborating with peers and leads to enhanced service delivery.