Desktop Support Analyst - Kavaliro

General Function

Performs moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems. Provides day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices. Evaluates, reviews and enforces County computer hardware and software standards. This position requires knowledge of all phases and variations of computing systems and support

Works under close supervision of the Systems Support Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results.

Representative Duties

• Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established  standards.
• Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software.
• Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.
• Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.
• Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.
• Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.
• Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead.
• Reviews licensing problems and performs software and hardware audits throughout the organization. Provides audit reports and assessments and ensures compliance with licensing regulations.

On-Site

By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.