Desktop Support Analyst - Addison Group

Position: Desktop Support Analyst

Location: District of Columbia - 5 Days Onsite

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Desktop Support Analyst to join a project. Please contact us today to discuss this opportunity! 

Responsibilities:

• Respond to client support requests and determine the nature of their problem or issue.
• Provide onsite and remote support to clients for hardware and computer equipment.
• Establish, diagnose, repair, maintain, and upgrade hardware and computer equipment.
• Possess hands-on experience with Windows and Linux environments and office automation products.
• Work with computer peripherals such as printers and scanners.
• Implement security patches and other security implementation plans.
• Troubleshoot remotely and provide clear instructions to clients.
• Record technical issues and solutions in logs and send unresolved issues to the next level of support.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Create technical documentation and manuals, as well as work tickets.
• Ensure that all open requests are resolved and write and complete reports as needed.

Qualifications:

• Minimum of 1-3 years of experience as a Desktop Engineer.
• Proficient in troubleshooting Microsoft Windows 7 and above.
• Excellent understanding of Windows and software knowledge for building images, upgrades, and troubleshooting.
• Ability to manage and support end-user devices, such as desktop systems and other peripheral equipment.
• Experience in imaging, including creating, testing, and deploying Knowledge of SCCM and Intune is a plus.
• Familiarity with smart cards / PIV cards.
• Previous experience with Office 365, VPN, Active Directory, and Thin Client.
• Knowledge and experience in Conference Room / VTC Setups.

Why Choose Addison Group?

A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative & HR; Engineering; Finance & Accounting Contract; Finance & Accounting Executive Search; Financial Services; Healthcare and Information Technology. Addison is an Inavero’s 2012 Best of Staffing winner for both Client and Candidate service. www.addisongroup.com

Why choose Addison Information Technology?

Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics  

Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses  

Permanent Employment: Many of Addison’s Information Technology job openings lead to potential permanent employment  

Connections: You connect directly with hiring managers from renowned organizations  

Options: You are presented multiple employment options near your home  

Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation    

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.