Desktop Support Analyst - MGT

Hi,

We have an immediate opening for our client .Please let me know if you will be interested in the below opening.

Position : Desktop Support Analyst

Location : Warwick, RI 02886 (Onsite job )

Duration : 2 years contract

MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 50th year in 2024, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good.

Summary: This position provides day-to-day consultation, training & troubleshooting to computer users for hardware, software, network and related computer systems and their peripheral devices. This position requires both phone and hands-on support. 1+ years of previous Help Desk experience are required. Great communications and customer service and troubleshooting skills are a must!

Essential Duties and Responsibilities:

Resolve hardware and software support communications (telephone calls, voicemail and e-mail) directly from end users

Identifies, researches, and resolves complex technical problems

Track all hardware and software inventory issued to employees

Perform all desktop hardware/software installations, software updates, and licensing issues

Log all received calls, e-mails and voicemails as required in the Help Desk Support System

Continually suggest system/process improvements to ensure superior user experience

Replace/install/configure all user hardware as needed in a timely manner

Work with IT staff to escalate issues as needed

Works with contractors and vendors when external help is required

Train staff on hardware, software and network use

Participate in special projects as appropriate

Maintain good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the Help Desk to meet its mission

Provide excellent customer service

Keep up-to-date on emerging technologies and regularly update skills to match newly acquired systems or services

Any and all other responsibilities as assigned

Supervisory Responsibilities: N/A

Qualifications:

Excellent written and verbal skills

Must be self-motivated with strong sense of ownership

Must be able to lift 50lbs & climb ladders

Must have a valid driver’s license

Must be able to pass background checks

Education/Experience:

Associates degree in an Information Technology field and/or equivalent experience

MCDST, ITIL, A+, N+, VCA-DCV, VCA-DTM or equivalent certification a plus

Microsoft Windows 10 Workstations in a virtualized environment

Experience with thin client use/management

Microsoft Office 365

Hardware/Software troubleshooting

Networking experience including TCP/IP, DHCP, VLANs, etc.

Active Directory user administrationGroup Policy tools

Experience with VMWare Horizon (View) and VMware vSphere

Thorough knowledge of desktop and business/technical support systems

MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.