Desktop Support Analyst at Leviton Manufacturing

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management.  With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive.  We recognize that our people are our greatest asset.  We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next.  It's about each person bringing skills and passion to a challenging and constantly changing world.

This positions is responsible for providing technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. This includes a variety of operating systems, Microsoft products, unified communications, and mobile devices. The Analyst will coordinate with IT groups and cross-functional teams to fulfill support requests and project tasks, manage projects, and stay current with technology trends.

• Provide support expertise in operating system platforms: Microsoft Windows 10/11 and MacOS.
• Offer support expertise in Microsoft O365 products: Office 365, Project 365 and Visio 365.
• Troubleshoot Microsoft Teams clients (Windows/MacOS/Android/iOS), and Microsoft Teams Room systems.
• Support and troubleshoot 3rd party unified communications (Cisco Webex, Zoom, GoToMeeting) as needed.
• Resolve issues with all standard and non-standard desktop, laptop, and printer hardware/software.
• Address problems with all standard and non-standard Macintosh computer and printer hardware/software.
• Troubleshoot all standard and non-standard Mobile Devices hardware/software, including Microsoft Surface Pro, iPhone, iPad, Android Phones/Tablets, etc.
• Support all communication services, including GlobalProtect VPN, company Wi-Fi, mobile hotspots, etc.
• Coordinate with other IT groups and cross-functional teams to fulfill support requests and project tasks.
• Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, escalations, or ticketing system.
• Provide remote support to corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware/software requests.
• Stay informed on the latest technologies related to Microsoft/MacOS technologies and actively seek educational experiences.
• Manage time using Service Desk and project/task management system
• Monitor Veeam backups, perform file restores for end-users, and escalate any backup failure/replication issues to the Infrastructure Services team.
• Assist infrastructure teams remotely with tasks including racking/stacking/connecting preconfigured network & server equipment, troubleshooting network devices, and installing preconfigured network/server equipment with remote engineers.

• Proven experience in desktop support or a related field.
• Strong knowledge of operating systems, Microsoft products, and unified communications.
• Excellent problem-solving and customer service skills.
• Ability to manage multiple tasks and projects simultaneously.
• Strong communication and coordination skills.

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 2 years of experience in a desktop support role or similar.
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar will be advantageous.

• 5-10% 

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The future looks brighter than ever.  Join our team now!