Coordinator, TDM & Commuter Emissions at CareerBuilder Premium Subscription

Software Resources has an immediate job opportunity for a Coordinator, TDM & Commuter Emissions with a major corporation in Glendale/Anaheim, CA.

This assignment will be Onsite Mon & Wed from 8:30-4:30 located in our Glendale Campus and Onsite Tues & Thurs from 8-4 in Anaheim, and Fridays are Remote.

Possible OT on Event days. Dress Code: Business Casual-no holey jeans or ripped clothing.

Duration : 4.5+ month contract with potential to extend.
Pay Rate: $20/hr

MUST HAVES:
Excellent Communication Skills, Team Player, Ask Questions, advise on possible improvements, Proactive, Defuse situations, Provide details to Employees, Able to Pivot, Work w quick changes and Articulate program process

Description :
Enterprise Social Responsibility (ESR) works on enterprise social purpose strategies and supports our goal of being among the most admired companies in the world. We aspire to be equally admired for the integrity of our people, as we are for the quality of our exceptional entertainment experiences. ESR drives enterprise-wide philanthropy, community and consumer engagement efforts that help bring to life the social purpose of the company. Our group works side by side with all of the businesses and regions to build and deploy strategies and tactics that drive value for society, our brand and businesses.

The TDM (Transportation Demand Management) Team is responsible for implementing incentives and strategies to encourage alternative employee commutes - anything other than a solo drive. The TDM Team interfaces daily with business units across the company regarding ridesharing, traffic and parking mitigation, and related air quality initiatives. We ensure compliance with all local and regional regulations relating to commuter behavior and air quality. This role will coordinate customer service and help to facilitate all Commuter Assistance Program operations. Our employees throughout the U.S. are our customers, with a primary focus on Southern California locations.

The TDM Customer Service Coordinator is supporting customer service desks in Burbank, Glendale and Anaheim. The Coordinator will handle all manner of customer service needs for Commuter Assistance. This role provides support for South Coast Air Quality Management District (SCAQMD) Rule 2202 compliance and TDM implementation of our Employee Commute Reduction Plan throughout Southern California. The program is national in scope so the Coordinator will also handle questions and requests from other regions of the country. The typical functions, responsibilities and requirements of this role include:

• Administrative upkeep of rideshare program data (with appropriate discretion when handling confidential employee information)
• Prompt, courteous service consistent with standards
• Read and respond to email and voicemail in a timely and accurate manner
• Assist employees with public transit route planning, finding carpool partners and other potential commute options
• Attend company on-boarding events (orientations) to promote the program
• Prepare and mail/email welcome information, follow-up letters and new-hire packets
• Maintain brochures and transportation information on bulletin boards
• Administer carpool parking permit program
• Review and audit permit-holders and rideshare participants for compliance
• Update participant account information for the CommuterAssistance.com database
• Coordinate Emergency Ride Home requests; track and audit usage
• Coordinate office maintenance as needed (phones, printer, etc.)
• Organize and report out on data to assist with trend analysis
• Assist with table events, fairs, and other promotions as needed
• Assist with administration and data entry for annual employee Commuter Survey
• Assist with crisis management efforts when major transportation disruptions occur
• Assist with administration of the vanpool program

Basic Qualifications:
• Minimum one year of experience in prior customer service positions
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Strong organizational skills
• Excellent written, verbal and interpersonal communication skills (this position will interact with employees at all levels)
• Knowledge of Adobe Creative Suite (Illustrator, Design, Photoshop) is a plus
• Ability to arrange data into simple charts and graphs
• Ability to work effectively in a team environment
• Ability to handle confidential and sensitive information
• Ability to exercise good judgment and discretion
• Ability to take initiative and proactively solve problems
• Ability to work with limited supervision
• Flexibility and professionalism in an environment where change is common
• Strong attention to detail and accuracy
• Enthusiastic attitude and strong work ethic, including a passion for the environment
• Conversational fluency in Spanish (this is the primary language for many program participants)

Preferred Qualifications:
• Experience in the transportation industry
• Experience with SAP
• Experience administering customer accounts
• Basic understanding of our brand and culture

Required Education:
• High school diploma or equivalent