Desktop Support Analyst - HCA Healthcare

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Desktop Support Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Desktop Support Analyst to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

JOB SUMMARY

The responsibilities of second-level support for desktop support trouble tickets encompass the setup of new or replacement desktop computing equipment, procurement of warranty parts, and execution of repairs on desktops, laptops, and certain printers. This role also involves configuring and providing for mobile messaging devices and IP Telephony devices. In some instances, collaboration with other ITG departments may be necessary to address more complex issues pertaining to campus computing support.

To excel in this role, a comprehensive understanding of the desktop environment and a strong command of related technologies (such as network, server environment, active directory, and security standards) are crucial. The ideal candidate will be a collaborative team player, demonstrate leadership, and prioritize a customer-centric approach.

I will offer inventive and original concepts and methodologies to enhance the efficiency of the HCA desktop environment.

GENERAL RESPONSIBILITIES

• In accordance with departmental service level agreements (SLAs), the 2nd level support team is responsible for addressing desktop break/fix trouble tickets. This includes facilitating warranty repairs for desktops, laptops, and certain types of printers.

• Set up new desktop equipment for users, inclusive of mobile devices.

• Take on department maintenance responsibilities and serve as the department representative for some monthly collaborative department meetings and vendor meetings.

• With management supervision and approval, research, test, and implement new ways to streamline support for the corporate campus.

• Research and share information on new technologies that benefit corporate campus desktop users, HCA ITG, and HCA Enterprise.

QUALIFICATIONS

Must have 2-3 years of relevant work experience required in the following.

Microsoft Windows

Apple MacOS

Basic networking principles

Microsoft Office 365

Mobile Messaging device support

SCCM Administration/troubleshooting

SPECIAL QUALIFICATIONS

Systems/Network Administration experience in a Microsoft enterprise environment.

Must have experience with:

• Microsoft Windows

• SCCM administration

• Project management

• Active Directory

• Networking concepts

• Customer service attitude

Excellent written and oral communication skills for both technical and non-technical audiences.

MCP or Comp TIA A+ Network+ College graduate preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

Prolonged sitting at Monitor

On-Site support

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Desktop Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.