Desktop Support Analyst - Ryzen Solutions

SUMMARY:
Under the direction of the Network Operations Manager, the Desktop Support Analyst is responsible for
the installation and connectivity of computer desktops, laptops, and other user equipment, including
installing, configuring, and supporting all desktop software applications and computer peripherals such as
keyboards, mice, monitors, and printers. This position is located in Milpitas, California.

ESSENTIAL FUNCTIONS:
 Installs, maintains, connects, and performs both routine and preventative maintenance of computer
desktops, laptops, and other user equipment
 Installs, configures, updates, and supports all desktop applications and computer peripherals such as
keyboards, mice, monitors, and printers
 Troubleshoots and problem solves various routine software and hardware issues
 Identifies and resolves network problems impacting end user performance; escalates complex issues to
other IT support personnel when needed
 Coordinates projects of limited scope and schedule as needed
 Overtime may be required contingent on business needs
 Adheres to all safety policies and procedures as required
 Performs other duties of a similar nature or level*

MINIMUM QUALIFICATIONS:
 High School Diploma or GED
 Two years of hands’ on experience working in a desktop support position
 Experience with computer hardware and software installation
 Proficient in the use of Microsoft Office Applications
Knowledge, Skills, and Abilities:
 Knowledge of computer hardware and software application installation, including Windows desktop
operating system, TCP/IP communications, and DHCP leases
 Knowledge and ability to use Microsoft Office applications to create spreadsheets, Word documents,
and presentations
 Able to communicate effectively, both verbally and in writing, with all levels of contractors, consultants,
employees, and management
 Able to work productively and collaboratively with all levels of employees and management
 Able to comply with all safety policies and procedures
 Demonstrated organizational and time management skills
 Demonstrated problem-solving and trouble shooting skills
 Flexible and able to prioritize