Desktop Support Analyst at Peterson Technology Partners

Job Description

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. 

Role Responsibilities: 

Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. 

Requirements: 

3 - 5 years of related work experience, or an equivalent combination of education and experience. 

3 - 5 years of customer service experience. 

Excellent communication skills. 

The ability to work in a team environment and commit to a flexible work schedule. 

In addition to customer service soft skills:

• A+ or any Microsoft certification is preferred

• WLAN Technologies: Wireless concepts

• LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts

• Network troubleshooting skills

• Active Directory and related support tools.

This includes basic OU rights and administration.

• Server operating systems: Windows modern and legacy

• DHCP, DNS, WINS, TCP/IP networking

• Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI

• Report distribution using approved technologies

• Moves, Adds and changes with regard to telecom wiring and devices

• Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors

Preferences (not required): 

3-5 years technical experience a plus. 

Previous experience troubleshooting desktop, printer and notebook issues. 

Very strong user and support of MSOffice.

Salary/ rate: $25-$28/hr on W2 (depends on experience level)

This is a contract position with candidates expected to work 40 hours/ week . Contract duration is 6 months with possible extensions. This position currently does not offer any benefits.