Desktop Support Analyst Level 2 In Office Temp to Perm - Randstad USA
Rocklin, CA 95677
About the Job
Our enterprise client has an immediate consulting opportunity for an experienced End User Support Analyst to provide hands on and phone support to corporate end users in multiple locations across North America.
Candidate will work in office in office Everyday, five days a week. The analyst will work with Service Now to log tickets, handle Level 2 support calls in person and on the phone. Perform deployments and hardware troubleshooting.
location: Rocklin, California
job type: Contract
salary: $28 - 32 per hour
work hours: 8am to 4pm
education: Associates
responsibilities:
- In Office Everyday
- Provide level 2 support in person for corporate end users as well as answer user service desk phone calls
- Address ServiceNow tickets for incidents and service requests from end users
- Initial triage of ServiceNow tickets and experience establishing severity based on business/user impact
- Work directly with users to resolve technical issues including, but not limited to:
- Access issues
- Hardware issues with laptops and desktops, connectivity issues
- Issues with peripheral devices (i.e. monitors, keyboards, mouse, docking stations, headsets, printing, etc.)
- Window OS 10/11 configuration and compatibility issue troubleshooting and resolution
- Software configuration issues on users' laptops/desktops
- Understanding of client network configurations
- Virtual device access and troubleshooting issues (Citrix and/or Azure Virtual Desktop)
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.