Desktop Support Analyst at Confidential company

Title: Desktop Support

Location: 3406 E PLEASANT ST, 01H2M100, Knoxville, Iowa 50138

Duration: 12 Months contract

Required: MICROSOFT OFFICE 365, PC, PRINTERS, NETWORKING, IT INFRASTRUCTURE

Additional: CITRIX, CISC, ETHERNET, HW/SW, LAN/WAN, MICROSOFT TEAMS, RF, SERVER SUPPORT, TELECOM, TCP/IP, THIN CLIENT, VPN, WIRELESS

Duties: 

• The analyst is responsible for the IT infrastructure at the site, and may be involved in workstation support, telecom, printers, server support and/or networking. 

Skills:    

• Ability to Configure, Deploy, Install, Migrate, Order, Patch, Replace, Support & Triage Site Infrastructure as follows:
• WINTEL/LINUX NetPC, Standard & Process PC’s
• HP & Manufacturing Printers (HP, Zebra, etc.)
• Telecom — Ethernet, LAN/WAN, Firewall, Routers\Switches Cisco, TCP/IP, VPN & Wireless
• Provide Standard and Local Software Support — MS Office 365, Microsoft Teams, etc.
• Perform ITSM, MOC & 24/7 Pager Support Maximizing Site Related HW/SW Resource Uptime
• Maintain Dashboard Expectations for PC’s, ITSM tickets, Site Telecom, & PC/Server Vulnerabilities
• Attend & Comply with All Plant IT & Production, FDA & GMP, Corporate IT, & Safety Required Training Meetings and Activities

Education:         

• Two to Three years of IT infrastructure experience supporting Windows PCs, printer, and basic networking.
• HS Diploma