Desktop Support Analyst at Peterson Technology Partners

Job Description

Our client is seeking a versatile Desktop Support Analyst for a 100% onsite role. You'll manage and resolve support tickets for desktops, laptops, tablets, and mobile devices. The ideal candidate will be well-versed in SCCM, Active Directory, Windows OS, and network configuration (including VLANs).

Responsibilities:

• Provide hands-on support for desktops, laptops, tablets, and phones.
• Troubleshoot and resolve hardware and software issues.
• Handle patch management, system imaging, and regular maintenance.
• Support O365 applications, including Outlook and MS Teams.
• Configure and troubleshoot VLANs, DHCP, and wireless networks (Aruba, Aerohive, Cisco).

Requirements:

• Strong customer service experience
• 3-5 years of IT support experience.
• Proficiency with SCCM, Active Directory, and Windows Operating Systems.
• Knowledge of networking protocols (TCP/IP), VMware, and Microsoft Server environments.
• Familiarity with PowerShell and traffic capture tools.
• Experience resolving help desk tickets and using help desk software.
• Strong organizational and multitasking skills, with the ability to prioritize effectively.

Skills:

• Excellent problem-solving and communication skills.
• Ability to work independently in a fast-paced environment.

 •Solid understanding of DHCP, VLANs, SSH, and wireless technologies.

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