Desktop Support - 944556-4978 - American Cybersystems, Inc.
Phoenix, AZ
About the Job
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6400924
Innova's direct client is seeking a Desktop Support Technician to join
their team in Phoenix, AZ. This is a long-term contract with potential
for extension/FTE. On-site Mon-Fri 8am-5pm.
Assists management by providing technical support and day-to-day work
direction to technical team. Maintains information technology service,
functionality and end user satisfaction by coordinating, monitoring, and
assisting with the resolution of escalated questions and more complex
problems.
Essential Job Results:
- Assists management by providing technical support and day-to-day
work direction to technical team.
- May assist in scheduling and coordinating workflow.
- Provides customer service by assisting internal and external
customers with technical problems and information requests.
- Delivers reliable high-performance applications and technical
services.
- Follows-up with customers to ensure satisfactory resolution.
- Provides technical expertise in assigned areas by troubleshooting
and solving problems with vendors and systems.
- Enhances automation processes and coordinates with internal
departments to recommend systems or production environment
modifications or other corrective actions as appropriate.
- Facilitates smooth departmental operations by serving as a subject
matter expert.
- Oversees proper problem escalation, notification and follow-up and
ensures continuity of service levels and system functionality.
- Contributes to team effort by communicating with information systems
contacts, other departments and/or property owners/management.
- Helps resolve database related customer service issues.
- Provides accurate documentation of issues and activity by monitoring
and maintaining a trouble shooting tracking log.
- Participates in special projects as assigned.
- Protects the Company by handling business sensitive information with
appropriate confidentiality.
Experience/Education/Skills
- Minimum 4 years related experience in desktop role.
- Associates Degree in Computer Science, Data Processing or related
field or an equivalent combination of education and experience.
- May require, A+, Net+, two Microsoft (MCP), CCNA, MCSE/MCSA or other
certifications
- Advanced proficiency in Microsoft Office Suite.
- May require technical skills in any combination of Networks
transmitting Voice/Data/Fax, LAN/WAN communications, TCP/IP, and a
working knowledge of telecommunications or other information systems
equipment
- Strong customer service skills.
- Provides guidance and work direction to others. Works under general
supervision and exercises some independent judgment/discretion.
- Sound knowledge of relevant policies, procedures and guidelines
specific to the job.
- Sound technical know-how to meet job standards.
- Strong verbal and interpersonal skills with ability to interface
with both internal and external customers and departments to
coordinate information and resolve problems.
- Strong customer service and follow-up skills.
- Applies experience to troubleshoot and resolve non-routine problems
in area of specialty.
- Understands process and workflow.
Qualified candidates should APPLY NOW for immediate consideration!
Please hit APPLY to provide the required information, and we will be
back in touch as soon as possible.
PAY RANGE AND BENEFITS:
The targeted hourly range is $
24-25
/hour.
*Pay range offered to a successful candidate will be based on several
factors, including the candidate's education, work experience, work
location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility)
tha include the following: Medical & pharmacy coverage, Dental/vision
insurance, 401(k), Health saving account (HSA) and Flexible spending
account (FSA), Life Insurance, Pet Insurance, Short term and Long term
Disability, Accident & Critical illness coverage, Pre-paid legal & ID
theft protection, Sick time, and other types of paid leaves (as required
by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in
Atlanta, Georgia, Innova Solutions employs approximately 50,000
professionals worldwide and reports an annual revenue approaching $3
Billion. Through our global delivery centers across North America, Asia,
and Europe, we deliver strategic technology and business transformation
solutions to our clients, enabling them to operate as leaders within
their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized
as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network
(2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any
kind of unlawful discrimination and harassment. Innova Solutions is
committed to the principle
information, please see: https://www.azjobconnection.gov/jobs/6400924
Innova's direct client is seeking a Desktop Support Technician to join
their team in Phoenix, AZ. This is a long-term contract with potential
for extension/FTE. On-site Mon-Fri 8am-5pm.
Assists management by providing technical support and day-to-day work
direction to technical team. Maintains information technology service,
functionality and end user satisfaction by coordinating, monitoring, and
assisting with the resolution of escalated questions and more complex
problems.
Essential Job Results:
- Assists management by providing technical support and day-to-day
work direction to technical team.
- May assist in scheduling and coordinating workflow.
- Provides customer service by assisting internal and external
customers with technical problems and information requests.
- Delivers reliable high-performance applications and technical
services.
- Follows-up with customers to ensure satisfactory resolution.
- Provides technical expertise in assigned areas by troubleshooting
and solving problems with vendors and systems.
- Enhances automation processes and coordinates with internal
departments to recommend systems or production environment
modifications or other corrective actions as appropriate.
- Facilitates smooth departmental operations by serving as a subject
matter expert.
- Oversees proper problem escalation, notification and follow-up and
ensures continuity of service levels and system functionality.
- Contributes to team effort by communicating with information systems
contacts, other departments and/or property owners/management.
- Helps resolve database related customer service issues.
- Provides accurate documentation of issues and activity by monitoring
and maintaining a trouble shooting tracking log.
- Participates in special projects as assigned.
- Protects the Company by handling business sensitive information with
appropriate confidentiality.
Experience/Education/Skills
- Minimum 4 years related experience in desktop role.
- Associates Degree in Computer Science, Data Processing or related
field or an equivalent combination of education and experience.
- May require, A+, Net+, two Microsoft (MCP), CCNA, MCSE/MCSA or other
certifications
- Advanced proficiency in Microsoft Office Suite.
- May require technical skills in any combination of Networks
transmitting Voice/Data/Fax, LAN/WAN communications, TCP/IP, and a
working knowledge of telecommunications or other information systems
equipment
- Strong customer service skills.
- Provides guidance and work direction to others. Works under general
supervision and exercises some independent judgment/discretion.
- Sound knowledge of relevant policies, procedures and guidelines
specific to the job.
- Sound technical know-how to meet job standards.
- Strong verbal and interpersonal skills with ability to interface
with both internal and external customers and departments to
coordinate information and resolve problems.
- Strong customer service and follow-up skills.
- Applies experience to troubleshoot and resolve non-routine problems
in area of specialty.
- Understands process and workflow.
Qualified candidates should APPLY NOW for immediate consideration!
Please hit APPLY to provide the required information, and we will be
back in touch as soon as possible.
PAY RANGE AND BENEFITS:
The targeted hourly range is $
24-25
/hour.
*Pay range offered to a successful candidate will be based on several
factors, including the candidate's education, work experience, work
location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility)
tha include the following: Medical & pharmacy coverage, Dental/vision
insurance, 401(k), Health saving account (HSA) and Flexible spending
account (FSA), Life Insurance, Pet Insurance, Short term and Long term
Disability, Accident & Critical illness coverage, Pre-paid legal & ID
theft protection, Sick time, and other types of paid leaves (as required
by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in
Atlanta, Georgia, Innova Solutions employs approximately 50,000
professionals worldwide and reports an annual revenue approaching $3
Billion. Through our global delivery centers across North America, Asia,
and Europe, we deliver strategic technology and business transformation
solutions to our clients, enabling them to operate as leaders within
their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized
as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network
(2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any
kind of unlawful discrimination and harassment. Innova Solutions is
committed to the principle
Source : American Cybersystems, Inc.