Desktop Services Specialist - CHG Medical Staffing

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

The Desktop Services Specialist designs and manages the desktop system's hardware and software environment. The Desktop Services Specialist's role is to optimize user endpoints to achieve high availability, increased performance, lower support costs, and increased usability of the various business applications supported at the desktop. This is to be accomplished by developing and maintaining desktop hardware and software standards along with developing efficient support processes that will increase system availability while reducing support costs. This includes designing, installing, configuring, administering, and fine-tuning desktop hardware, Windows operating systems, and desktop applications in a timely and efficient manner.

Responsibilities:

• Provision and deploy new hire computers.
• Participate in the design and review of Windows operating systems and Windows application deployments on the workstations.
• Ensure that Windows-based workstations comply with established policies, standards, licensing agreements, and configuration guidelines.
• Develop and maintain systems documentation for educating end users and new IT staff. Provide regular contributions to team knowledge base.
• Manage and maintain workstation hardware and software.
• Perform equipment moves including desktop computers, printers, scanners and copiers (40+ pounds).
• Perform routine data-cabling in network feed closets.
• Resolve client's PC equipment failures and hardware related problems
• Enter work orders into support ticketing system.
• Process incoming and outgoing shipments.
• Provide audio/visual support for video conference and other company functions.

Qualifications:

• Excellent customer relations skills and good phone manners
• Exceptional attention to detail
• Advanced knowledge of computer hardware.
• Advanced knowledge of Windows and Mac operating systems
• Advanced knowledge of Microsoft Intune and Jamf management systems
• Prioritize and manage time and requests efficiently
• Able to take direction as well as work independently or in team setting
• Communicate effectively and courteously with colleagues and customers at all levels

Education & Years of Experience:

• College diploma or university degree in the field of computer science (or relative work experience)
• 2-4 years of customer service and computer-based experience

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $51,700 -- $125,300 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?