Desktop IT Field Analyst-Lead at Wise Men Consultants
Fort Worth, TX
About the Job
Job Title: Lead Desktop Field Analyst
Location: Fort Worth, TX (Local Candidates withing 30 miles)
Duration: Long Term Contract
Description:
We are looking for a Sr Lead Field Engineer who will be responsible for maintaining a positive technical user environment at the desktop, or via mobility. Support will include the endpoint device, connection to network, and any applications utilized from such device.
This Engineer will be the first-line of support for the user’s technology experience via corresponding devices. * Experience using a Help/Support Desk application to manage work assignments, inventory control, and timekeeping records
* Experience working in a team environment where problems solving, and work tasks are developed amongst team members
* Experience in instructing users on the proper use of hardware or software applications
* Experience with basic IT infrastructure applications, and network, hosting, and backup devices
* Experience IOS mobile set up and configuration
- Experience IOS mobile set up and configuration
- Experience in Oil & Gas industry a plus
- ServiceNow, JIRA ticketing a plus
- O365 experience is a plus
- Multitasking is a plus
- Knowledge of point-to-point wireless communication a plus