Desktop Engineer - Alliance Solutions

Fairfield County MSP is searching for a customer focused Desktop Engineer to join their growing team.

Key responsibilities:

• Monitor and respond to help desk tickets
• Troubleshoot Windows and Macintosh Computer Issues
• Troubleshoot network connectivity problems
• Troubleshoot Data Backup / Business Continuity Services from Datto
• Provide support for Microsoft Windows and Office Suite
• Add/Remove/Change Microsoft 365 and Office 365 Email Accounts
• Escalate complex issues to other team members

Required Technical Skills:

• Experience installing and troubleshooting Windows and Macintosh Operating Systems
• Experience installing and troubleshooting Microsoft Office Suite
• Experience with diagnosing hardware issues
• Basic Network troubleshooting
• Experience administering Microsoft 365 and Office 365

Growth Opportunities:

• Excellent opportunity to grow your technical and management skills
• Annual performance review
• Certification Bonus Pay