Desktop Automation Engineer - TEKsystems

Description:

Our healthcare client is looking for a Junior Desktop Automation Engineer. They will be responsible for ensuring desktop, device engineering and ensuring configuration standards are met. They will work with multiple teams from desktop to the network engineering teams and outside vendors to design best in class solution for desktop and device application solutions, including configuration management, repairs, maintenance or operations of the New York City Health and Hospital Desktop Computer Systems. Responsible for Apple device support and ensuring configuration standards are met. Support Apple devices in alignment with the System’s mission critical goal of providing service excellence in patient care. Under the supervision of the End User Innovations Director, maintains, analyzes and troubleshoots, device, hardware, software and associated peripherals. Test applications, OS versions, upgrades and configurations to be deployed and supported across all facilities. Escalation point for desktop technicians.

Required to travel to the facilities across all boroughs to provide support as needed.

Develop strong aptitude for service automation and support using JAMF, Apple Business Manager, Device Automation, Enterprise Connect along with aptitude for process improvements and automation.

Consults with device and application engineers to design best in class solution for device application solutions, including configuration management, repairs, maintenance or operations of the New York City Health + Hospital Apple devices. Test and Package applications for Apple device deployments leveraging service automation tools. Troubleshoot and resolve macOS, iOS devices and sleds, with the ability to identify and proactively resolve ongoing device issues. Actively suggests changes that enhance operations or customer service. They will be involved to test and package applications for desktop and device deployments leveraging service automation tools as well as build desktop, device images, applications and release packages to desktops and supported devices. They will also troubleshoot and resolve desktop application issues, with the ability to identify and proactively resolve ongoing desktop issues. They will also need to accomplish tasks such as software packaging, desktop distribution, and automation of such procedures.

Skills:

IOS, Windows 10, desktop engineering, server

Top Skills Details:

IOS, Windows 10, desktop engineering, server

Additional Skills & Qualifications:

Team player to be able to work with multiple groups and teams.

Ability to work on their own as well and find answers and not wait for them.

A solutions minded thought process.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.