Deskside Technician II at Stefanini Group

San Diego, CA 92101

About the Job

Job #58871

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Supporting IT equipment in large corporate environment
Desktop/laptop tech support ( PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed?

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Position performing client-site servicing, repair and/or installation of company product(s). This job may include any

aspect of product field support, including system hardware and software, and systems networking.

Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on

assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice.

Attendance and schedule adherence are requirements of this position.

Providing hardware/software support services to onsite client including break/fix.

� Implementing virus detection and eradication procedures.

� Diagnosing end-user system failures and implement repair solutions.

� Diagnosing printer and other peripheral devise failures and implement repair solutions.

� Troubleshooting network devices in order to ensure connectivity from the PC to the Network.

� Providing installation and upgrading services of hardware and software.

� Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.

� Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

High school diploma or equivalent required. Typically requires a minimum of 2 - 4 years of related experience.

� Knowledge of multiple manufacturers and operating systems.

� Excellent troubleshooting capability.

� Ability to work in a team environment as well as independently.

� Ability to communicate technical information -technical audiences.

� Excellent verbal and written communication skills.

� Ability to complete assignments with no supervision.

� Ability to search internally/externally for support information.

� Customer-oriented attitude.

� Ability to travel locally and in-state to support other sites, if applicable.

� Valid driver's license and proof of auto insurance, if travel is required.

� Attendance and schedule adherence are requirements of this position.

� This position includes continuous walking, bending and lifting equipment sometimes up t50 pounds and

engaging in labor related duties of connecting computer equipment.

� Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

What you'll get

Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

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