Deskside Technician II - Stefanini Group

Position performing client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. 

Developed knowledge and skills through formal Training and considerable work experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from the accepted practice.  Attendance and schedule adherence are requirements of this position.

Job Responsibilities

Qualifications & Job Skills

High school diploma or equivalent required. Typically requires a minimum of 3 years of related experience.

• Knowledge of multiple manufacturers and operating systems (Win/Mac/Linux).
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up t50 pounds and engaging in labor related duties of connecting computer equipment.
•  Knows and applies fundamental concepts, practices and procedures of particular field of specialization.
• May develop advanced skills using tools and equipment appropriate for the position or specialization.
• Using established procedures and working under immediate supervision, performs assigned tasks.
• Work is routine and instructions are usually detailed.
• Resolves routine questions and problems, and refers more complex issues to higher levels.