Deskside Technician II at Stefanini Group

LAKE MARY, FL 32746

About the Job

Job #56751

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on

assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice.

Attendance and schedule adherence are requirements of this position.

Providing hardware/software support services to onsite client including break/fix.

· Implementing virus detection and eradication procedures.

· Diagnosing end-user system failures and implement repair solutions.

· Diagnosing printer and other peripheral devise failures and implement repair solutions.

· Troubleshooting network devices in order to ensure connectivity from the PC to the Network.

· Providing installation and upgrading services of hardware and software.

· Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.

· Setup and troubleshooting audio/video equipment such as projectors and video conference equipment

High school diploma or equivalent required. Typically requires a minimum of 2 - 4 years of related experience.

· Knowledge of multiple manufacturers and operating systems.

· Excellent troubleshooting capability.

· Ability to work in a team environment as well as independently.

· Ability to communicate technical information -technical audiences.

· Excellent verbal and written communication skills.

· Ability to complete assignments with no supervision.

· Ability to search internally/externally for support information.

· Customer-oriented attitude.

· Ability to travel locally and in-state to support other sites, if applicable.

· Valid driver's license and proof of auto insurance if travel is required.

· Attendance and schedule adherence are requirements of this position.

· This position includes continuous walking, bending, and lifting equipment sometimes up t50 pounds and

engaging in labor related duties of connecting computer equipment.

· Knows and applies fundamental concepts, practices, and procedures of particular field of specialization.

Refcode: 56751_589