Deskside Technician II at Stefanini Group

Jacksonville, FL 32099

About the Job

Job #56253

Who we are

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Provide technical support for Mac operating systems and hardware.
Install software updates and patches on Mac devices.
Collaborate with IT teams to ensure compatibility and integration of Mac devices with existing systems.
Document technical procedures and solutions for reference purposes.
Stay updated on the latest Mac OS trends and technologies.
Support mobile devices, printers, scanners, wireless, VPN, etc.
Maintain repairs, spare parts, and components.
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows 11 devices
Backup, restoration, and migration of user data
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
May provide Executive support
Various other tasks associated with deskside services
Other duties as assigned

What do you need to succeed?

Experience supporting Mac OS, Windows OS, Microsoft Office, and PC hardware.
Able to uphold a positive attitude at all times, even under stressful conditions.
Experience supporting remote facilities and users.
Excellent verbal and written communication skills.
High level of professionalism and strong personal interaction skills.
Ability to perform in-depth research and troubleshooting for complex technical issues.
Ability to prioritize and complete all work tasks with minimal supervision.
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
Ability and willingness to learn new technologies.
High School Diploma (required).
Proven ability to handle challenging, rapid-response user support.
Proven ability to balance, prioritize and organize multiple tasks.

Desired Characteristics

A+ Certification
ITIL Foundations
Corporate Mac Support
Intune Support

2+ years corporate IT experience.
Proven experience as a Mac OS Technician or similar role.
Experience troubleshooting W10 and W11.
In-depth knowledge of Mac operating systems and hardware.
Strong troubleshooting and problem-solving skills.
Familiarity with software installation and updates on Mac devices.
Excellent communication and teamwork abilities.
Ability to work independently and prioritize tasks effectively.
Certification in Mac OS or related field is a plus.

What you'll get

Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

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