Deskside Technician II at Stefanini Group

Auburn Hills, MI 48326

About the Job

Job #59368

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

• Comp TIA A+ certification or similar accredited program, HP Certification

• 3 years of professional repair on PC's including laptops, tablets and Technical workstations

• 3 to 5 years Window client administration

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite, Excel, Word, PowerPoint, Teams

• Ability to create user documentation and basic train materials

• Ability to communicate to remote workers to step the through troubleshooting process with and

without remote access

• Ability to deal with difficult users and circumstances such as users under deadlines and data loss

• Detail oriented

• Organized and professional

• Able to work with others in a team environment while be able to device service at an individual level

and be self sufficient.

What you'll get

Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

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