Deskside Technician I at Stefanini Group
Lisle, IL 60532
About the Job
Job #56745
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
What do you need to succeed?
- 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
- Home campus is Lisle, Illinois but occasional visit to other campuses within the Chicago area might be required.
- Provide professional end-user support via telephone, email or web submits
- Provide maintenance and restoration actions to resolve end-user problems
- Responds to end-user problems based on standard procedures and knowledge base
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly both proactively and retroactively
- Exceptional Customer Service Skills and a personal drive to always succeed no matter what challenges are encountered
- VPN troubleshooting
Skills, Licenses, Knowledge, Education and Training Requirements:
- High school diploma or equivalent required
- General troubleshooting within IT Enterprise and best practices
- ServiceNow
- Active Directory knowledge
- Microsoft Office /
- Browser troubleshooting, specifically Chrome
- HP PXE imaging via SCCM and Software Center support
- Mobility
- Adobe
- Cisco WebEx and Teams
- 1+ years relevant experience
- Solid foundation of Personal Computer experience
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- May require additional project-specific training
- Must have ownership of one's own reliable vehicle
- Self starter with ability to adapt to do whatever it takes to resolve issues independently
- Reliable and available to assist the team out with genuine desire be a strong asset
- Attention to detail and pick things up quickly post training
- Keep all required documentation updated
- Anticipate roadblocks to effectively plan ahead preventing delays
Refcode: 56745_589