Deskside Support Technician at eJangar

Technical skills (Required - Mandatory)

·        3 years’ experience supporting Microsoft systems (Windows7, 8.1,10) in IT Infrastructure function.

·        Must know PC hardware architecture

·        Must know typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)

·        Must have knowledge of SCCM and operations (Installing applications, patch management)

·        Prior experience in Remote Desktop support

·        A solid understanding of TCP/IP, DNS, DHCP, and other network fundamentals

·     Should have a good understanding of Microsoft Active Directory, DHCP, and DNS

·     Should have a good understanding of user profile management

·        Proven Customer Service skills

·        Good written and oral communication 

Technical skills (Required – Nice to Have)

·        Awareness of the latest technologies and trends

·        Knowledge of agile methodologies

·        Must have the ability to identify and instill industry best practices.

·        Proven Customer Service skills

·        Excellent written and oral communication and People skills 

·         Client management

Soft skills

·         Create deep client impact

·         Execution excellence

Areas of Responsibilities: 

The role is expected to carry out the following functions/activities as part of this job. 

·         Provides expert judgment and analysis for the design, development, and implementation of desktop systems.

·         Analyzes requirements to ensure the system meets performance needs.

·         Ensures that all systems are working at optimal levels and offers support to the application development team regarding new technologies and system requirements.

·         Maintains, repairs, and troubleshoots desktop hardware and software packages.

·         Assists with desktop/laptop images including updates, patches, and performance/process enhancements.

· Can script, test, and deploy automated desktop solutions.

·         Provide level2/3 desktop/ laptop break-fix support

·         Responsible for writing documentation to describe existing and new environments, technologies, and enhancements.

·         Assists with the testing and selection of non-server computing hardware to be used within the enterprise.

·         Assists with the design and maintenance of new images for desktops.

·         Works with outside vendors as requested for incident resolution and to stay current on technology suitable for the client environment (i.e. software, desktop images, and hardware).

·         Assists with writing, testing, and installing packages for software upgrades/patches.

·         Serves as a top-tier desktop support.

·         Work with offshore teams

 Overall Experience (in yrs.)

5 plus years

Academic Background 

 Bachelor of Engineering / Technology / Science or equivalent experience.