Deskside Support Technician at Mastech Digital

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Deskside Support Technician for our client in the Engineering domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Washington, DC (Hybrid)

Salary: $27.00-$31.00/Hourly

Role: Deskside Support Technician

Primary Skills: Windows

Role Description: The Deskside Support Technician must have 3+ years of experience. 

Responsibilities:

- Deskside support for any user where a ticket has been dispatched from the Service Desk.

- Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include Install OS, Rename computer, Join Domain, Install software as per onboarding form.

- Break/Fix support for end-user Desktop computer devices (Laptops, Desktops, Printers, VTC/AV, Etc.).

- Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device.

- Install specialty software which is not packaged in SCCM (software installed in small quantities).

- Removal of devices from the network as directed by Security Operations Center.

- Order parts to repair hardware, with approval from leadership and the customer. 

- Coordinate with the 3rd party vendor provider to repairs and work closely with Asset Management.

- Assess issues and diagnose problems with printers.

- Provide set up and technical A/V support in conferences rooms.

- Provide setup and technical Video Teleconferences (VTC) support including monitoring high-profile user conferences.

- Ad hoc support to videotape conferences and set up for video streaming.

- Compile recorded conferences and offer to the customer.

- PIN PIV Resets utilizing security solutions.

- Travel to support high profile remote trials as a Deskside support technician.

- Submit timely expense reports after the travel support is completed, 1 week requirement.

- Ability to be productive in a fast-past and demanding environment.

- Works independently with frequent collaboration as a team member.

- Monitors the ServiceNow ticketing system queue and resolves end-user Incident and Request tickets quickly.

- Builds effective customer relationships.

- Provides weekly reports with roadblocks, challenges, and accomplishments.

- Accurately maintain travel and logistical records.

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 3+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Bharat Bhadoria

Recruiter Phone: (412) 730-4118

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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