Deskside support technician (onsite) - Cognizant Technology Solutions

Job role: Deskside Support Technician

Location: Frederick, Maryland (Onsite)

Job Role and Responsibilities:

·      Installing and configuring hardware and software components to ensure usability.

·      Troubleshooting hardware and software issues.

·      Ensuring electrical safety standards are met.

·      Repairing or replacing damaged hardware.

·      Upgrading the entire system to enable compatible software on all computers.

·      Installing and upgrading anti-virus software to ensure security at the user level.

·      Performing tests and evaluations on new software and hardware.

·      Providing support to users and being the first point of contact for error reporting.

·      Establishing good relationships with all departments and colleagues.

·      Conducting daily backup operations.

·      Managing Inventory – Create Forecast for the upcoming months.

·      Shipment Tracking – Tracking vendor shipment tracking

·      Shipping and Receiving – Shipping damaged/faulty OEM equipment’s and receiving replacements.

·      Handling Shipments and Vendor Equipment Deliveries.

·      Managing technical documentation.

Required Qualifications:

·      Desk Side support / Field Service Experience

·      Windows and MAC OS skills

·      Print Management

·      Walk up Service Desk Experience at Client sites with excellent Customer facing skills

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 09 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.