Deskside support technician - ApTask

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.



Salary Range: $70K-$75K/Annum



Job Description:

• A mid-senior level Deskside support technician with experience in handling banking & finance domain customer and trading floor support experience.

• Candidate should at least have 5-7 years of experience in building laptops and desktops using Microsoft Intune/ Autopilot environment and providing support to end users on M365 Suite products.

• M365
• Windows 10 /11

• Strong 2nd line technical skills and Excellent customer care skills
• VIP ticket handling
• IT Asset management
• Process & SOP Documentation
• ITIL processes knowledge
• Trading floor office IT support experience
• Willingness to Sync with Offshore teams to discuss and work on different issues.
• Windows 10 client OS
• Auto pilot (Intune) device management
• Hardware VPN expertise (Cisco Meraki)
• Microsoft surface book hardware/ driver troubleshooting
• Microsoft Office 365
• Dynamic 365 & ServiceNow based ITSM & Asset management experience.
• Minimum 1-year experience in Data Centre Operations and good knowledge in Networking concepts
• Software and Application Troubleshooting
• Bloomberg terminal installation and troubleshooting
• Drive high level of customer service and satisfaction
• Manage incident and service request queues to ensure SLAs are met
• Provide hands on resolution of 1st to 3rd line software and hardware incidents where required
• Work with offshore capabilities to deliver efficient and effective service
• Review and take part in problem management activities
• Fulfill service requests for varied IT equipment
• Drive compliance to internal and external processes and standards
• Initiate service improvements to the overall service
• Maintain knowledge repository documentation
• Take part in change management activities as required
• Flexibility to work in shifts during business hours
• Willingness to travel to user home/ remote offices
• Willingness to work during non-business hours and weekend for high priority work
• Ability to work with multiple teams to ensure deliverables are met
• Ability to develop relationships with suppliers and drive their teams to deliver to timeframe
• Capable of delivery against tight deadlines
• Ability to work off their own initiative

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com