Deskside Support Technician Level 3 - Diverse Linx

Job Title: Deskside Support Technician Level 3

Location: Blue Springs, MS 23328 (Onsite Day 1)

Duration: Contract

Job Description

Required Skills:

Desktop Support

5-10 years Cisco Networking experience

Cisco CCNA certification a plus!

Network (LAN, WAN and Wireless)

FLEX SHIFT:

Contractor will be expected to rotate between 2 shift schedules: Day Shift & Mid Shift (10:00am - 6:30pm)

Weekly On-call Rotation for afterhours

Required Skills:

• Network (LAN, WAN and Wireless)
• Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
• Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
• TCP/IP, DHCP, Subnetting, VLAN, POE
• Experience with packet capturing, example: Wire Shark
• Network maintenance, support and refresh
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Data Center (Server Room) Management
• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Server Management
• Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
• Critical plant floor hardware support
• First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME s)
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
• Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off-site)
• Ongoing support of various Manufacturing computer systems
• Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
• Change Management process

Nice to Have Skills:

• Experience or knowledge of CRAC/HVAC Units and UPS preferred
• Experience using a ticket management system for work prioritization and daily workload management
• ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
• Experience and/or knowledge of PLC s a plus.
• Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
• Knowledge of iGear, Kepware, or other machine data gathering tools
• SQL Server database administration (backups, security, monitoring, etc.)
• Manage storage and backup systems
• Previous experience supporting a large corporate, manufacturing environment
• Experience working with VMware vSphere
• 3 to 5 years of experience performing Level 3 responsibilities
• Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
• Experience on InTune/iPhone support is an in advantage