DESKSIDE SUPPORT - ONSITE - 21353 at A.C.Coy

The A.C.Coy company has an immediate opening for a Deskside Support Technician.  Ideal candidates must have 3-5 years of deskside support experience. 

• Providing deskside support to end users 
• Interface with a service desk and a customer IT support team to achieve deliverables supporting the end users
• Emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service
• Providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting

Requirements:

• Deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
• Windows 10 experience – ability to resolve Windows 10 Operating System Issues and Errors
• Proficient in the latest Microsoft Office Applications (Office 365)
• Remedy \ Service Now or related ITSM ticketing tool experience
• Printer/scanner support
• Microsoft Active Directory- add/delete users, permissions
• Computer asset tracking
• User ID creation
• VoIP phone support experience
• Understanding of Symantec Virus Scan software