Deskside Support Engineer at LTI Mindtree
New York, NY
About the Job
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.
Deskside Support Engineer
New York, NY
Onsite
Responsibilities:
- Prioritize diagnose and resolve computer problems and requests from users in a timely manner
- Accurately record requests from users into the ITSM system
- Install configure and troubleshoot hardware including desktops laptops peripherals network and server equipment
o software packages including operating systems desktop software and custom applications
o Phones AudioVisual equipment and Skype clients
- Provide support for networking and application issues escalate complex and unresolved problem to the appropriate groups
- Record track and maintain regional IT asset inventory in the asset management system
- Provide training to users related to desktop products
- Liaise with external service and support technician
- Participate in local and Worldwide IT projects and office expansion projects
Key Skill Set
WINDOWS DESKTOP ADMINISTRATION
- Hands on experience in managing an environment consisting of Win 7 and Win 10
- Hands on expertise in in configuring imaging WINDOWS machines
- Coordinate efforts with 3rd party service and maintenance providers as necessary to keep Desktops and Laptops in good working order
- Must have expertise in installing and configuring O365 in a WINDOWS environment
- NETWORKING
- Should be an expert in LAN WAN and similar technologies
- Should have hands on experience in managing enterprise wifi and corporate VPNs
- Knowledge of IP subnets and routing will be an added advantage
- ACTIVE DIRECTORY
- Hands on experience in managing users groups and computers
- Hands on expertise in configuring WINDOWS and MACINTOSH computers in AD
- Expert in understanding and resolving GPO related issues for WINDOWS
- Knowledge about SSO MFA technologies used for webbased SaaS applications ex OKTA
Additional Knowledge
- A technical college education with three to seven years work experience in the field of IT support
- IT certifications like MCSA A RHCE or ITIL will be a plus
- Indepth knowledge of Desktop Operating systems
- Indepth knowledge of standard desktop software including Microsoft OfficeUnified Communications products
- Good understanding of Software developer environment and Development tools
- Knowledge of IT hardware components
- Knowledge of client build technologies and software distribution
- Working knowledge of Remote Working Mobile Computing
- Working knowledge of Windows Active Directory Users and Computer
- Knowledge of Audio Video equipment in combination with communication tools in a conference environment
Qualifications
- A bachelors degree and 1 year of professional work experience is required
- Detailed knowledge of ITIL framework
- Any technical certification would be an added advantage