Deskside support Engineer - ApTask

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.



Rate Range: $23-$28/Hr



Job Description:

• Deskside support engineering managing San Diego site for the client and providing site support. Act as POC for IT deskside support and Service Desk.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Providing technical support across the company (this may be in person or over the phone)
• Hardware and software break fix support
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Responding in a timely manner to service issues and requests.
• Account Management / Password reset.
• Service Desk calls and Ticket Management.

• Image devices
• ServiceNow Ticketing System proficiency.
• CompTIA A+ Certified engineer (Preferred)
• Good Understanding of the ITIL processes - Incident, Problem, Change.

• Well-presented, professional attitude an approach to working.
• High level of communication as required for deskside visits.
• Excellent organization skills and time keeping

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
 
About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
 
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com