Deskside Engineer – 53010 - PRIMUS Global Services, Inc

We have an immediate long-term opportunity with one of our largest clients for a position of Deskside Engineer, to work in Kansas City, KS.

Responsibilities:

• Provide hands-on end-user support for Windows PC and Mac-related issues.
• Manage incident tickets through Service Now, including assignment and resolution.
• Support meeting rooms, including troubleshooting TV's, Polycom, and other audio/video conferencing hardware.
• Assist in new user onboarding and prepare necessary IT equipment.
• Follow technical guides for retiring and wiping old devices, working alongside asset managers.
• Follow technical guides for imaging and configuring new PCs.
• Resolve end-user issues related to hardware and software.
• Take detailed notes and gather information on issues for ticket documentation in Service Now.
• Demonstrate a proactive mindset and eagerness to learn, with enthusiasm for helping others.
• Be open to receiving additional training from team members or attending available training sessions.
• Provide support for all flavors of client operating systems, including Windows and Mac.
• Support iOS and other handheld devices.
• Provide support for Microsoft Office Suite, including Office 365 online and desktop applications.
• Troubleshoot and resolve hardware issues on various platforms, particularly Dell and Mac PCs.
• Demonstrate working technical knowledge of multiple technology services to address downtime issues, deploy new and loaner laptops, and answer questions about various devices and peripherals.

Skills:

• Strong hands-on experience in end-user support for Windows PC and Mac-related issues.
• Proficiency in managing incident tickets through Service Now.
• Ability to support meeting rooms and audio/video conferencing hardware.
• Familiarity with new user onboarding and IT equipment preparation.
• Technical proficiency in imaging and configuring new PCs.
• Strong problem-solving skills for resolving hardware and software issues.
• Excellent note-taking and documentation skills.
• Proactive mindset with a passion for learning and assisting others.
• Willingness to receive additional training and expand technical knowledge.
• Knowledge of client operating systems, including Windows and Mac.
• Familiarity with iOS and other handheld devices.
• Proficiency in Microsoft Office Suite, including Office 365.
• Technical knowledge of hardware platforms, particularly Dell and Mac PCs.
• Ability to address downtime issues and deploy new equipment effectively.

**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**

For immediate consideration, please contact:

Satyam
PRIMUS Global Services
Phone No: 972-753-6500 Ext: 407
Direct: 972-471-9306
Email: jobs@primusglobal.com