Desk Support Specialist - Full Time - Franciscan Ministries

About US

Franciscan Ministries, sponsored by the Franciscan Sisters of Chicago, is a nonprofit Catholic organization. For more than a century, we have cared for generations of families. We own and operate premier senior living communities that provide a spectrum of housing and care options including independent living, assisted living, memory support services, skilled nursing, rehabilitation, and community-based home care. Our charitable programs include a domestic violence prevention center and shelter, and we provide scholarships and educational support for students attending an all-girls Catholic high school in the Chicago area.

We are seeking a highly motivated Help Desk Support Specialist to join our IT team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for solving technical issues. The Help Desk Support Specialist will be responsible for providing technical support and assistance to dedicate associates troubleshooting software and hardware problems and ensuring timely resolution of IT issues.

Responsibilities:

• Provide technical support and assistance to associates via in person, phone, or email.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, Zero client, and mobile devices.
• Install, configure, and maintain software applications and operating systems.
• Provide support for audiovisual equipment and conferencing systems.
• Set up and configure user accounts, permissions, and access rights.
• Collaborate with Franciscan IT team members to escalate and resolve complex technical issues.
• Document and track IT support requests and resolutions using a ticketing system.
• Provide training and guidance to associates on IT-related topics.
• Able to provide support for security camera systems and Avaya phone systems.
• Maintain knowledge of current IT trends and technologies.
• Assist with IT projects and initiatives as assigned.
• The candidate must be capable of lifting and moving 20 pounds.

Qualifications:

• Bachelor’s degree in computer, Information Technology, or related field (preferred).
• Proven experience working in a help desk or technical support role.
• Strong knowledge of Windows operating system.
• Experience with troubleshooting hardware and software issues.
• Familiarity with network concepts, protocols, and security.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Experience with ticketing system (ConnectWise) and remote support tools is preferred.

Employee Benefits That Elevate Your Experience:

• Competitive Compensation: Your dedication is rewarded with a competitive salary.
• Comprehensive Health Benefits: Enjoy the peace of mind with group health, dental, and vision coverage.
• Financial Wellness: Benefit from an employer-funded health savings account for your well-being.
• Insurance Coverage: Life and disability insurance to ensure your security.
• Retirement Planning: Take advantage of our 401(k) match for a secure financial future.
• Invest in Yourself: Access tuition assistance for your professional development.
• Time Off: Enjoy generous paid time off to recharge and pursue your interests.
• Celebrate Holidays: Take the time to celebrate holidays with paid holidays.

Why US?

At our Long-Term Care, Assisted Living, or Skilled Living Facility, we stand out as a premier destination for healthcare professionals seeking a rewarding career. Here's why you should consider joining our team:

• Commitment to Excellence: We provide the highest quality of care to our residents, and we hold ourselves to the highest standards of excellence in everything we do. From our state-of-the-art facilities to our compassionate staff, we strive to create an environment where residents receive the best possible care and support.

• Team Collaboration: We believe in the power of collaboration and teamwork. Our interdisciplinary healthcare team works together seamlessly to develop individualized care plans, coordinate services, and ensure the best outcomes for our residents. As a member of our team, you'll have the opportunity to collaborate with skilled professionals who share your passion for providing exceptional care.

• Professional Development: We value the growth and development of our staff and provide ongoing opportunities for education and training. Whether you're a seasoned healthcare professional or just starting your career, we offer resources and support to help you expand your knowledge and skills and advance in your career.

• Positive Work Environment: We foster a positive and supportive work environment where all team members are valued, respected, and appreciated. We recognize the importance of work-life balance and strive to create a culture where staff feel supported, motivated, and fulfilled in their roles.

• Opportunity for Impact: Working in long-term care, assisted living, or skilled living facilities allows you to make a meaningful difference in the lives of seniors and their families every day. By providing compassionate care and support, you can positively impact the quality of life and well-being of our residents.

• Community Engagement: We are proud to be active members of our local community and strive to make a positive impact beyond the walls of our facility. Whether through community outreach programs, volunteer opportunities, or partnerships with local organizations, we are committed to serving and enriching the lives of those around us.

Join our team and become part of a dynamic and caring community dedicated to making a difference in the lives of seniors. Experience the rewards of working in an environment where your skills are valued, your contributions are recognized, and your impact is truly meaningful.