Deputy Project Manager - Goldbelt, Inc.

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. 

Summary:

The Deputy Project Manager (DPM) will be responsible for leading project teams with a focus on the technical aspects to meet customer requirements supporting the US Coast Guard Product Support Service Desk.

May be eligible for telework part time at the government’s discretion.

Essential Job Functions:

• Responsible for the day-to-day operations of the application help desk support.
• Will be focused on scheduling personnel, staffing levels, providing appropriate measurement criteria on a daily, weekly, monthly, quarterly and annual basis.
• Responsible for ensuring the day-to-day operations are aligned to meet the Coast Guard’s goals and targets and for analyzing statistical data to optimize staffing and support desk systems.
• Responsible for overseeing the proper operation of on-site resources including but not limited to the Automatic Call Distribution system and statistical data management collected in the PSSD database.
• Responsible for making continuous improvement recommendations to the Coast Guard on the operation of the product support service desk.
• Perform other duties as needed.

Necessary Skills and Knowledge:

• Strong knowledge of service desk operations, ITIL best practices, and technical support frameworks.
• Demonstrated ability to lead technical teams and deliver high-quality solutions.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong organizational and multitasking skills.
• Effective leadership and team-building abilities.
• Strategic thinking and attention to detail.

Minimum Qualifications:

• Associates Degree OR 10 years of call center management experience.
• Prefer PMP, ITIL, HDI, or other relevant certifications.
• Experience with Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting, and Oracle.
• Minimum 7+ years experience with Private Branch Exchange (PBX) systems, Automatic Call Distribution Systems, or other application help desk support technologies.
• Public Trust (Tier 2 Investigation)

Preferred Qualifications:

• Knowledge of US Coast Guard operations, policies, or federal government processes is a plus.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.