Deputy PAR Manager - Federal at Golden Key Group

Overview:

GKG is looking for a Deputy PAR Manager - Federal to join our team. This position will provide human resources operational support for processing services for ten Bureaus/Offices with a customer base of approximately 22,000 employees. The Deputy PAR Manager - Federal serves as Supervisor of a processing team and will be accountable to lead and provide oversight of program activities for all aspects of personnel action request processing, including Triage, Processing, Special Handling, and Quality Control.

Responsibilities:

• Provide comprehensive advisory services and reviews actions that apply and SINQ’s through a thorough understanding of PAR principles and concepts.
• Provide regulatory review of SF-50s/SF-52s to ensure proper documentation in the clients’ system(s) of record.
• Accomplish strategic objectives by reporting efforts on various project activities.
• Communicate job expectations by planning, counseling, monitoring, appraising, and reviewing work contributions.
• Oversee all PAR activity to include actions received through HRConnect, the Talent Management Office (TMO) Portal, the client Contact Center inquiries, as well as standard reports generated from the National Finance Center (NFC) and HRConnect.
• Stay informed about HR terminology, procedures, and regulations, ensuring compliance with Office of Personnel Management (OPM) and 5 CFR guidelines.
• Ensure the accurate processing of personnel actions (SF-52s and SF-50s) for various HR transactions, including promotions, awards, reassignments, retirements, etc.
• Monitor the input of personnel actions and documentation into the NFC payroll/personnel system, reviewing and contributing to the correction of errors.
• Responsible to track service level agreement compliance and other key performance indicators, and advise leadership on service delivery, accomplishments, challenges, and opportunities.
• Oversee and update daily, weekly, and monthly dashboards to manage workload and track timely completion of processing work.
• Serve as Acting PAR Operations Manager in their absence.
• Other duties as assigned.

Qualifications:

• Minimum of 5 years’ supervisory/management experience.
• A college degree in Human Resources, Psychology, Business Administration, or related field highly desired or equivalent combination of education and experience required.
• 12-15 minimum years of supporting federal personnel action processing and of federal human resource experience.
• Understanding of National Finance Center, HRConnect, EmpowHR, EPIC, eOPF, or other federal systems of record required.
• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, SharePoint, Outlook, and MS Teams.
• Exceptional verbal and written communication skills with the ability to write correspondence to various audiences.