Deputy Director, Comprehensive Crisis (0923 Manager II) - City and County of San Francisco

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening: December 6, 2024
• Application Deadline: Application filing will close on or after December 20, 2024
• Salary: 0923 Manager II (Range A Salary between $139,594 and $178,178)
• Appointment Type:Permanent Civil Service
• Recruitment ID: PBT-0923-152958

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Under direction of the Director of Comprehensive Crisis Services and HOPE SF System of Care, the Deputy Director, Comprehensive Crisis will oversee a large portfolio for CCS SOC that includes: 1) Quality Assurance, 2) Utilization Management, 3.) Mobile Crisis Benefit Monitoring), 4) Cal Aim Reform and new documentation requirements 5) implementation of various federal, state, and local legislative mandates and initiatives as it relates to Crisis Services. This position provides leadership over Comprehensive Crisis Services, in collaboration with Crisis Director and Crisis Management Team, and administrative and clinical supervision of direct reports for units assigned, including monitoring performance, coaching to improvement, annual performance evaluations, performance improvement plans and other labor relations/union liaison.

This position communicates regularly with the Crisis management team regarding activities within Crisis and in coordination across other city departments in addressing the needs of individuals and families in Crisis or that live in the Hope SF communities. This includes development and utilization of data reports on services delivered, revenue maximized, and areas of improvement, including recommendations for the reallocation of resources.

The Comprehensive Crisis Services Deputy Director leads the following four units in the Crisis Section: (1) Quality Assurance; (2) Crisis Services Management; (3) Crisis System of Care Training (4) Crisis Team Regulatory Compliance. The Comprehensive Crisis Services Manager directly supervises the leads of each of these four units.

The Comprehensive Crisis Services Deputy Director also performs the following essential duties:

1. Manages quality assurance of crisis and community wellness services to produce positive results that meet departmental standards based on program scorecards and electronic medical record reports
2. Documents quality improvement initiatives to produce and update standard work to ensure quality services as documented through electronic medical records and client feedback through established channels
3. Facilitates technical assistance to mental health providers and contractors in the provision of crisis services
4. Implements procedures related to crisis services that are reimbursable under Medi-Cal to optimize department revenue generated using medical record systems and reporting
5. Oversees implementation of regulatory mental health reforms and initiatives to create processes and procedures in compliance with state and local regulations in response to legislation that directly and indirectly impacts comprehensive crisis services
6. Supervises clinical and professional staff to produce successful outcomes based on program-specific personnel metrics and human resources best practices
7. Prepares reports related to crisis program deliverables and client needs assessments to provide updates to BHS and Comprehensive Crisis system of care leadership team and other connected City departments
8. Directs the allocation of program resources to achieve timely outcomes and appropriate staffing models based on budget reports provided by DPH Finance and Contract units

The Comprehensive Crisis Services Deputy Director (0923 Manager II) may perform other duties as assigned or required.

Education: Possession of a bachelor's degree from an accredited college or university; AND

Experience: Four (4) years of professional experience developing, coordinating, and/or evaluating programs providing mental health services.

Education Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years. One year (2,000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Note: One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Two years of experience supervising public health professionals
• Experience with developing goals, objectives and overseeing a program in communities that are marginalized, experience in social services, behavioral health, violence prevention, and intervention programs

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Supplemental Questionnaire (SQ) (Weight: 100%): Candidates who qualify will be invited to participate in a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job-related areas which may include but not be limited to: Knowledge of principles and techniques of program planning and development for delivering behavioral health services to individuals and communities with disparities, Knowledge of and skills to conduct program evaluation, including evaluation design, data collection methods, and data analysis for the purpose of continuous program improvement, ability to work collaboratively and cultivate professional relationships within Behavioral Health Services and with partners across other county and state systems, and knowledge of practices and procedures to ensure compliance with Local, State, and Federal regulations.

The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses.

Candidates must achieve a passing score in order to continue in the selection process. Candidates will be placed on the confidential eligible list/score report in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 

• Conviction History 

• Employee Benefits Overview 

• Equal Employment Opportunity 

• Disaster Service Workers

• Reasonable Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

• Veterans Preference

• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the analyst, Steven Scoles at steven.scoles@sfdph.org or (628) 271-6828. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.