Deposit Services Specialist - Southern BANK

This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall bank ...KNOWLEDGE, SKILLS AND ABILITIES

Demonstrated positive and helpful attitude toward both internal and external customers;

Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;

Ability to quickly learn and effectively use various types of evolving technologies to service customers;

Excellent verbal communication skills;

Professional appearance and behavior;

Ability to explain and/or cross-sell bank products and services;

Excellent customer service skills and a sincere desire to help customers;

Ability to work independently and as a team with excellent time management skills;

Knowledge of various personal computer programs and various electronic delivery channels. Proficient with internet, mobile banking, and other technologies; and,

Ability to resolve all customary and usual service inquiries independently and effectively.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent.

Two or more years of experience in a bank or other financial institution.

CORE COMPETENCIES

Building Trust Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Applied Learning Assimilating and applying new job-related information in a timely manner.

Engagement Readiness Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals.

Managing Work (includes Time Management) Effectively managing one’s time and resources to ensure that work is completed efficiently.

Quality Orientation Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.