Deposit Services Representative - Exception Item Module - MidWestOne Bank

Overview

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

This position is an entry-level Deposit Operations role focused on support for Exception Item Module (“EIM”) administration and operational support.

Responsibilities

• Assures compliance with all Bank policies and procedures as well as applicable state and federal banking regulations while performing all job responsibilities.
• Performs the following Exception Item Module (“EIM”) duties on a daily basis:
  • Inputs pay or return decisions on Non-Sufficient Fund items and completes the processing of the Non-Sufficient Fund items.
  • Ensures prompt and timely resolution of Non-Post Items.
  • Reviews and processes Stop Payment items.
  • Reviews and processes Automatic Clearing House (“ACH”) disputes through Centrix DTS.
  • Reviews and processes Zelle payment disputes.
  • Reviews and processes all Federal Reserve Adjustments.
  • Reviews accounts with two-signature restrictions.
  • Processes chargebacks and returns.
  • Processes outgoing ACH returns, including Positive Pay and Reclamations.
  • Completes Large Dollar verifications.
  • Monitors the Federal Reserve’s Availability of Funds and Collection of Check (“Reg CC”) compliance items and prepares its monthly report.
• Reconciles assigned accounts on a daily and end of month basis.
• Processes Statement Cycle Exception requests.
• Monitors paid savings bond interest and attaches the necessary addenda’s to the portfolio.
• Assists other Deposit Operations team members, as necessary:
  • Completing deposit verifications;
  • Completing research requests;
  • Responding to and acting on a variety of internal and external customer requests;
  • Handling other miscellaneous departmental duties, including back-up for other roles.
• Assists the Deposit Operations Team Leader with the review and update of procedures for the EIM support role on an annual basis.
• Performs other duties as assigned.

The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
• 100% vested 401(k) Retirement Plan with company match
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program & Tuition Assistance Plan
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

Qualifications

• High school diploma or equivalent is required.  
• Banking or financial experience is preferred.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, equity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!