Deposit Operations Specialist III - Needham Bank

Under the direction of the Deposit Operations Team Leader, performs all required functions in accordance with regulatory compliance guidelines, with special focus on verification of proper account documentation and product knowledge training of deposit accounts and products Assisting with rate changes, core changes and ensure all day to day operational functions are performed in a timely manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Monitor/responsible for the day to day support of deposit operational functions including; research, analyze and process daily ACH and check exception items, RTP exception items, balancing ACH origination files, in accordance with policies, procedures and the NACHA operating rules in a timely and accurate manner.
• Support IRA Specialist – all IRA accounts have proper documentations, fully compliant and in adherence with established Bank guidelines, policies and procedures.
• Processes Returned Deposited items from Federal Reserve.
• Processing check adjustments received daily.
• Responsible for research and responding of legal correspondence including subpoenas, levies, garnishments, etc.
• Responsible for the annual reporting and reconcilement of Abandoned Property
• Monitor/generate and review overdrawn account reports, submit charge off accounts on ChexSystems and maintain documentation in IDentifi.
• Assist as needed with the processing of wire transfers and callbacks - incoming and outgoing wires.
• Quality control for new accounts and maintenance of existing accounts to ensure adherence to regulations, policies and procedures.
• Performs monthly monitoring and verification of selected reports
• Keep abreast of industry scams, fraud trends, and evolving security risks to prevent fraud losses to the bank and customer.
• Support team; trains and develops, evaluates the performance, and coach several team members.
• Communicates effectively, hold meetings, creates agendas and monitor team members to complete tasks in a timely manner.
• Ensure the team is updating procedures and workflows.Assist with policies, FDICIA guidelines and risk assessments in accordance with fed and state regulations and communicating changes to appropriate personnel
• Compile research and tracking of customer’s requests and issues.
• Perform and respond to necessary inquiries on deposit customers
• Coordinate with Retail staff in regards to management of daily maintenance, customer correspondence and customer research and to resolve outstanding issues for department work (tracking quality control issues).
• Assist or responsible in Deposit Operations projects, system upgrades and system change notification related to Deposit Operations. Perform duties including participating or facilitate meetings, update project plans, complete system testing, document workflows and performing other functions to ensure compliance with state and federal guidelines.
• Provide subject matter expert level support and guidance and training to business partners and Operations Specialist personnel on Deposit Operations processes.
• Cross train to provide backup to Operations Specialist personnel as necessary to expedite workflow
• Demonstrate a consistently high level of service to ensure a positive customer experience and adherence to the bank’s customer service standards.
• Deliver highly responsive internal and external problem resolution.
• Perform additional duties as requested or assigned
• Work with vendors and outside service providers to ensure operational performance standards are maintained
• Oversee/Assist and participate on annual and periodic audits as required

JOB REQUIREMENTS

• Strong knowledge of line of business processes and applications
• Strong documentation skills
• Strong analytical skills with the ability to create and define reports and analyze results
• Contributes to team effort by accomplishing related results as needed
• Maintains professional and technical knowledge by attending educational webinars and internal Learning and Development training
• Excellent organizational, analytical, time management and interpersonal skills.
• Ability and willingness to prioritize department functions, workflows and independently complete daily responsibilities.
• Enthusiastic customer advocate with strong verbal and written communication skills
• Demonstrate and promote high ethical standards and behaviors
• Ability to work effectively in a team environment and collaborate with othersAdapts and helps others manage change
• Perform additional duties as requested or assigned
• Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Associates or Bachelor’s Degree highly preferred or equivalent experience
• Three to five years’ banking experience highly preferred
• Strong background in bank operating policies and procedures, banking regulations (state and federal) related to deposit operations field highly preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.