Deposit Operations Manager - Benchmark Bank

POSITION: Deposit Operations Manager

DEPARTMENT(S): Deposit Operations – Corporate

LOCATION: Plano

STATUS: Full-time

EXEMPT STATUS: Exempt

HOURS: M-F, Core Hours 8:00am to 6:00pm

REPORTS TO: Chief Operating Officer

SUMMARY:

The Deposit Operations Manager must be a highly detailed and motivated strong communicator with extensive experience.

MAJOR DUTIES AND RESPONSIBILITIES:

• Ensure that all daily processing duties are completed in a timely and precise manner, with accuracy and integrity.
• See that all duties within Deposit Operations are covered by capable personnel and automated processes, with appropriate internal controls and contingency plans. Operations processes include Wire Transfers, ACH, Remote Deposit, Mobile Deposit, Debit Card Disputes and Risk Alerts, Online Banking Transfers, BillPay, Cash Letter, Check Inclearings, Rejects, Returns, Stop Payments, Positive Pay, Adjustments, Entries, Correspondent Bank Settlements, Fraud Investigations, Balancing, and Reconcilements.
• Manage and develop talent in senior (2.5 FTE) and junior (6 FTE) personnel in this fast-paced and mission-critical department. Responsible for training, timecards, PTO, coaching, and disciplinary matters.
• Implement key near-term initiatives to drive bank performance, efficiency, compliance, and customer satisfaction, including ISO 20022 conversion, Instant Payments, Foreign Payments, and back office process improvement.
• Collaborate closely with bank leaders in interdependent departments, including Digital Banking and Branch Operations, Retail and Commercial Banking, Compliance, Loan Operations, Title Company, Branch Leadership, and Lenders.
• Resolve daily escalated matters and occasional business continuity events in consultation with management and other key departments.
• Develop, update, and maintain policies and procedures for all key functions within the department.
• Utilize and continually expand knowledge base in banking processes and applications, including but not limited to Fiserv Precision, Q2 Online Banking, Fedline Advantage, supplemental Jack Henry and Fiserv technology, the Microsoft Office 365 suite, and more.
• Participate in, develop, and maintain relationships with item processor and other key vendors.
• Handle department-related documentation requests for regulatory exams and numerous audits throughout each year.
• Manage month end, quarter end, and year end processes; and maintain full staffing during critical times.
• Communicate effectively across the organization.

THE IDEAL CANDIDATE WILL:

• Prioritize customers and internal relationships.
• Understand that superb department performance is a key part of achieving the bank’s goals.
• Possess strong written and verbal communication skills.
• Manage change and conflict well.
• Exhibit sound judgment.
• Be comfortable in a player-coach management environment: willing to learn and directly perform any department function as needed.
• Be energized by a fast-paced and detailed work environment with a wonderful group of people.

JOB REQUIREMENTS & SKILLS:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.

• Requires a bachelor's degree or commensurate experience.
• 7-10 years of experience in banking operations.
• Expert knowledge in deposit operations, policies and procedures, internal controls, NACHA and Federal Reserve operating rules, and payments and treasury management products and services.
• Technical competency in key banking software and systems.
• Intermediate knowledge of state and federal banking regulations.
• Excellent organizational and time management skills.
• Detail oriented, with high level of accuracy and the ability to multi-task and communicate under pressure.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with minimal supervision while performing duties.

All qualified applicants will receive consideration for employment without regard to race, 

ethnicity, gender, sexual orientation, religion, color, age, disability, veteran status, national origin, ancestry, gender identity, marital status, citizenship status, medical condition (including pregnancy), or any other characteristics as specified by the applicable laws.