Department Manager (full-time) - Goodwill - Crystal Lake, IL

Goodwill Industries of Northern Illinois is seeking a full-time Department Manager. Department Managers are responsible for supporting all aspects of the retail operation while providing specific oversight of a specialized department. 

Responsibilities

• acting as an expert in their designated area, taking ownership for merchandising, production results, quality control, and overall operation of the area (specific departments include - Sales Floor, Back Room, and Wares Processing)
• supporting goals for financial results, including sales growth and increased average sales
• completing required reporting; supporting the inventory process
• understanding all store functions (sales, donations, textiles, and wares)
• operating as manager on duty
• acting as a leader in safety through following procedures
• training and providing day to day assistance to associates and providing feedback to the Store Manager
• helping to manage overall flow and inventory of donated, new, and seasonal goods
• merchandising store effectively through displays, timely features, and end caps
• promoting exceptional internal and external customer service through effective communication
• maintaining a responsive and respectful demeanor with others within the organization
• demonstrating a regard for Goodwill assets
• living Goodwill values 
• other duties as assigned

Qualifications

The Department Manager must have:

• a High School degree (or its equivalent), but an Associate’s or higher is preferred
• a minimum of 3 years of retail or other relevant experience
• the ability to lift 40 pounds (and occasionally up to 80 pounds)
• the ability to stand, bend, lift, and reach for long periods of time
• ability to work in a retail and warehouse/backroom setting

In addition, the ideal candidate has: 

• familiarity with retail concepts, practices, and procedures
• the ability to provide oversight to employees (supervisory experience is preferred)
• the ability to effectively communicate with customers
• the ability to set and achieve goals through prioritization and organization of tasks
• a sense of urgency to address customer needs
• high ethical practices and exceptional decision making skills
• ability to follow instructions and work independently; the ability to follow all safety rules
• a proficiency in computer skills including internet operations and Microsoft Word, Excel; and Outlook

Additional information

This is a full-time opportunity with benefits, including:

• health insurance
• vision insurance
• dental insurance
• basic life insurance
• 401(k) options (retirement savings)
• vacation day accrual and PTO
• paid holidays
• tuition reimbursement

*Please look for a survey in your email upon submitting your application*