Dental Receptionist / Front Desk - Princess Dental Staffing
Phoenix, AZ 85009
About the Job
Highly prepared and responsible office leader sought for large, growing dental practice. If you are looking for a place where you can make a positive difference for your patients and are a valued team member then this is the position for you. We are looking for an experienced, mature and compassionate team player to offer our patients the highest level of care and education. You must be able to educate our patients and provide only 5 star excellent care for our patients. We all work very well as a team and have a great team environment.
PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: patient and empl oyee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.
SPECIFIC DUTIES
o Manage day-to-day operations of dental office
o Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
o Manage compliance with OSHA, state and federal regulations
o Know and follow dental office contingency plan
o Stay current with trends, legislation and regulations in the dental profession
o Manage patient financial accounts
o Manage the hiring and ongoing performance of staff
o Manage and update office computer systems Patient Management
o Oversee patient relations and handle patient complaints
o Help explain office policy to patients
o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
o Monitor patient relations with regular patient satisfaction surveys
Staff Management
o Assign, direct and manage staff duties, as assigned by the dentist
o Determine staff schedules
o Recruit, interview and hire employees as directed by the dentist
o Orient and train new staff
o Organize staff training on OSHA and HIPAA compliance
o Display any posters required by federal, state or local law
o Monitor staff performance
o Conduct staff and salary reviews
o Coordinate team meetings
o Engage in conflict resolution
o Help arrange for staff CE
o Help implement compliance with state and federal regulations
o Arrange for OSHA, HIPAA, and risk management training
o Maintain employment records
o Update and maintain employee policy manual
o Help dentist draft office policies Marketing and Public Relations
o Oversee the design of marketing and promotional materials (print and electronic) o Manage dental office advertising/recruiting ads for new staff
o Implement marketing strategies
o Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs
o Assist with dental office facility management Social Media
o Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
o Supervise the creation of appropriate and engaging social media content
o Monitor and manage comments and questions that arrive via social media channels o Develop and implement a strategy for handling negative reviews on sites such as Yelp
o Stay current with trends in the dental profession and social media in general
PERSONNEL REQUIREMENTS
o High school diploma or equivalent; some college preferred
o Dental experience required
o Working knowledge of computers for word processing, insurance claims processing and records management
o Knowledge or experience in staff management Interpersonal
o Excellent communications skills
o Team player
o Conflict resolution experience
o Customer service or patient relations experience
o Ability to communicate all concerns to the dentist
COMPENSATION
-Competitive hourly pay in line with experience and industry norms
-Substantial bonus opportunities based on scheduling and office collections
-PTO, dental benefits and paid holidays
Job Type: Full-time
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