Dental Practice Manager - Community of HOPE

• We care for families by providing direct services with a focus on prevention, healing, and wellness.
• We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.
• We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.
• We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.
• We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

• Manages scheduling of phone and front desk coverage to ensure that sufficient staff resources are in place to meet demand and allow access to care.
• Lead staff for managing and addressing patient complaints with sensitivity.
• Ensures that agreed upon scheduling protocols are followed by supervisees to ensure adequate access. Raises concerns about access issues with supervisor for resolution.
• Ensures that the phone system is working properly, identifying any problems in the system, monitoring voice messages.
• Monitors patient reminder system; monitors telephone encounters to ensure that all voice mail messages for existing patients are being appropriately recorded in the EMR system.
• Ensures Telephone Encounters assigned to the Administrative team are addressed correctly and consistently and managed in accordance with clinical protocols.
• Ensures that patient eligibility is performed one business day ahead of each visit.
• Participates as a member of the Language Access Program to coordinate interpreting services following best practices for patients in advance of appointments in the clinic.
• Coordinates with Dental Director to maintain and update provider schedules as needed.
• Supervises dental receptionists.
• Approves supervisees' time and expense reports in a conscientious and timely manner.
• Reviews the performance of team members in a timely manner, including doing performance evaluations on a timely basis and documenting any issues or changes.
• Complies with and helps to enforce standard organizational policies and procedures, including follow hiring procedures.
• Provides back-up support only as needed to the receptionists including registration, scheduling, collection of payments, and answering calls.
• Provides coordination with the Medical Office Manager as needed.
• Ensures insurance requirements for visits including Procedure Authorizations are obtained and completed in advance.
• Oversees financial assessments for sliding fee scale and referral to the Enrollment Assisters.
• Works with the Director of Heath Services to ensure that staff is trained on appropriate registration and insurance verification systems.
• Oversees daily collection of money, check and credit card transactions, including preparing daily deposit with summary and receipts and ensuring daily collections balance before submitting to corporate office.
• Monitors the proper working conditions for all office equipment (non-medical and non-billing) and works with Facilities Director or IT Manager for needed major repairs or replacements. Oversees that the site is clean by
• monitoring and reporting any work needing to be performed to the Community of Hope Facilities & Operations Manager.
• Is compliant with Community of Hope policies and state and federal regulations governing confidential information, including HIPAA.
• Participates as a member of the safety and emergency preparedness committees. Acts the first point of contact for all non-medical emergencies and writes all incident reports for the dental department.
• Coordinates the ordering of office supplies with Community of Hope Administration.
• Reviews and approves invoices for payment by Finance Department.
• Coordinates mail distribution.
• Takes minutes and notes at dental staff meetings.
• Attends all staff meetings.
• Performs other duties as requested by supervisor.

• High School Diploma/GED required; B.A. preferred.
• Ability to multi-task and problem solve required.
• Experience in dental health care setting preferred.
• Experience with EMR or other IT systems required. Experience with eCW preferred.
• Relevant supervisory background required.

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For nearly 40 years, we have provided healthcare, housing, and supportive services for low-income, underserved, and homeless people in Washington DC. As a Federally Qualified Health Center, we provide medical, dental, behavioral health, and care coordination services for the whole family at three locations in DC. Community of Hope also has a strong emphasis on maternal and child health, with a midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope is also providing community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families experiencing homelessness.  Through providing these programs, we live out our mission to improve health and end family homelessness to make Washington, DC more equitable.