Dental Practice Assistant - Tufts University

Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Since its founding in 1868, TUSDM has been committed to leadership in education, patient care, research, and community service. Students obtain an interdisciplinary education, integrated with medicine, with access to training in dental specialties. Clinics at TUSDM provide quality comprehensive care to more than 20,000 individuals annually. Nationally and internationally, the school promotes health and educational programs and researches new procedures, materials, and technologies to improve oral health. 

The undergraduate/postgraduate practice/clinic operations team supports the administrative, clinical and educational efforts, across the Dental School’s UG/PG clinics. The undergraduate, postgraduate operations team provides courteous, professional, and effective support services and are committed to providing patients, students, residents and faculty with information, guidance and quality service to contribute to a successful dental clinic experience.  

Under general supervision,the Dental Practice Assistant:

• Provides excellent support to a group of 80+ DMD Student providers.  
• Builds and maintains positive working relationships with faculty within their group practice.
• Monitors and approves a continuous flow of appointment requests from students, with an average of 150 + appointments in queue.
• Approves appointment request based on approval criteria.
• Works in conjunction with faculty and DMD Student provider to provide administrative support, including Patient Roster Management. Each group practice has an average of 3,200 active patients.  
• Performs other related duties to assist in the management of the department.

Basic Requirements:

Knowledge and skills as typically acquired through:

• Completion of a High School degree/equivalency.
• 1-3 years of dental office experience.
• Basic knowledge of dental and coding terminology.    
• Basic knowledge of dental/medical billing software and Microsoft Office.  
• Excellent communication and customer service skills.    

Preferred Qualifications:

• Excellent communication skills and customer service focus while dealing with students, faculty, staff  & patients.