Dental Office Manager - Dental Care Alliance

Dental Office Manager
Location: Gentle Dental of Warren
Address: 29753 Hoover Rd, Suite B, Warren, Michigan 48093
Hours: Monday–Friday, 8:00 AM – 5:00 PM
Employment Type: Full-Time

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Role Overview:

As a Dental Office Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the practice. You will oversee administrative tasks, manage staff, coordinate patient scheduling, handle billing and financial matters, and work to enhance the overall patient experience. This role requires strong leadership, exceptional organizational skills, and a commitment to delivering top-notch patient care.

Benefits:

Competitive salary commensurate with experience. – Comprehensive benefits package, including health insurance, retirement plans, and paid time off. – Opportunity for professional development and advancement within the organization. We look forward to hearing from you!

The following office manager duties are noted; however, other duties may be assigned:

1. Team Leadership:

• Supervise and motivate office staff, including dental assistants, receptionists, and administrative personnel. Provide guidance, support, and training as needed to maintain a cohesive and efficient team.

2. Administrative Oversight:

• Manage day-to-day operations of the dental office, including but not limited to scheduling appointments, maintaining patient records, handling inquiries, and ensuring compliance with all relevant regulations and protocols.

3. Financial Management:

• Oversee billing and accounts receivable processes, verify insurance coverage, and handle financial transactions. Monitor and optimize office expenses to ensure profitability.

4. Patient Care Coordination:

• Coordinate patient scheduling, manage appointment reminders, and address patient inquiries and concerns in a timely and professional manner. Strive to enhance the patient experience and maintain high levels of patient satisfaction

5. Inventory and Supplies Management:

• Monitor inventory levels of dental supplies and equipment, place orders as necessary, and ensure adequate stock to support daily operations.

6. Quality Assurance:

• Implement and enforce quality assurance protocols to uphold clinical standards and ensure compliance with regulatory requirements. Collaborate with dentists and other clinical staff to maintain a safe and hygienic environment.

Education & Experience

Required: 

• 1-2 years management/supervisory experience
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with staff and patients.
• Excellent organizational abilities and attention to detail.

Preferred: 

• Proficiency in dental office software (e.g., Dentrix, Eaglesoft)
• Knowledge of dental billing and insurance processes.
• Experience working in a dental or medical office.
• Experience in insurance
• Understanding of HIPAA regulations and other relevant healthcare compliance standards.

At DCA we don’t just accept differences — we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.