Dental Front Desk Lead - Active Dental

Join a Team that Values Your Contributions - Active Dental is Different!

We are looking to add a Lead Front Desk Receptionist to the team! We currently have 5 Locations across Dallas-Fort Worth, TX - Irving, Plano, Frisco, Flower Mound and Prosper

There's huge potential for advancement for everyone on our team because of our unique bonus system promotion policy.

We are looking for a candidate that understands the importance of Growth, Mentoring/Development, and Community. If this sounds like you, we encourage you to apply!

Overview

A Dental Front Desk Lead plays a pivotal role in ensuring the smooth operation of the front office at a dental practice. This position combines customer service, office management, and leadership responsibilities, as the Dental Front Desk Lead supervises front desk staff, manages patient flow, and ensures that the practice runs efficiently and professionally. The role requires knowledge of dental office procedures, strong organizational and communication skills, and the ability to lead a team while providing excellent patient care.

Responsibilities

1. Supervision & Team Leadership:

• Lead, train, and mentor front desk staff, ensuring high levels of performance, customer service, and professionalism.
• Assign daily tasks to front desk team members, ensuring appropriate coverage and efficiency in handling patient calls, scheduling, and other duties.
• Provide ongoing coaching and feedback to improve staff performance and patient interactions.
• Conduct performance reviews, assist with staff development, and address any staffing or workflow challenges.

2. Patient Scheduling & Coordination:

• Oversee and manage the patient scheduling system, ensuring proper allocation of appointment slots, minimizing scheduling conflicts, and maximizing the dentist's time.
• Handle appointment reminders, rescheduling, and follow-up calls to ensure that patients attend their appointments and reschedule if necessary.
• Coordinate new patient intake, verifying insurance information and patient records prior to appointments.
• Ensure that all patients are seen in a timely manner, with attention to both clinical and non-clinical needs.

3. Customer Service & Patient Relations:

• Greet patients warmly, ensuring a positive first impression and a comfortable environment upon arrival.
• Address patient inquiries or concerns in a professional and empathetic manner.
• Handle patient complaints or conflicts with professionalism, working to resolve issues quickly and efficiently.
• Ensure that patient information is confidential and HIPAA-compliant.
• Assist patients with payment processing, including insurance verification, billing questions, and setting up payment plans.

4. Administrative & Office Management:

• Supervise the daily operations of the front desk, ensuring all office systems run smoothly and efficiently.
• Oversee the proper management of patient files, insurance claims, and office documentation.
• Handle general office administration duties, including answering phones, taking messages, managing emails, and responding to patient inquiries.
• Maintain office supplies and equipment, coordinating with vendors and ensuring the practice is stocked appropriately.

5. Insurance Verification & Billing Support:

• Verify patient insurance information and eligibility prior to appointments and update records as necessary.
• Assist in managing patient billing, ensuring that claims are submitted accurately and timely.
• Work with patients and insurance companies to resolve billing issues, including working with the practice's billing department when applicable.

6. Compliance & Quality Control:

• Ensure that all front desk operations comply with federal, state, and local regulations, as well as practice-specific policies and procedures.
• Maintain accurate and up-to-date patient records, including treatment plans, insurance information, and financial records.
• Help ensure a smooth flow of information between clinical staff and the front desk team to facilitate efficient patient care.

7. Collaboration & Communication:

• Work closely with dentists, hygienists, and other clinical staff to ensure the office is running smoothly and patient care is optimal.
• Assist in organizing patient flow to minimize wait times and enhance the patient experience.
• Ensure smooth communication between departments and assist with the coordination of special projects, such as patient outreach or promotional events.

Qualifications:

• Education/Experience:
• High school diploma or equivalent (Associate's or Bachelor's degree is a plus).
• 2–3 years of experience working in a dental office, with at least 1 year in a supervisory or leadership role.
• Strong knowledge of dental office procedures, patient scheduling, insurance verification, and billing systems.
• Experience with dental practice management software

*

• Skills & Competencies:
• Excellent communication and interpersonal skills, with the ability to interact professionally with patients, staff, and management.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Detail-oriented with a focus on accuracy in managing patient records and billing information.
• Ability to lead, motivate, and mentor a team in a fast-paced environment.
• Knowledge of insurance protocols, patient billing, and payment processing.
• Ability to handle sensitive and confidential information in compliance with HIPAA regulations.
• Strong problem-solving skills, especially when dealing with patient or billing issues.

Personal Traits - the most successful employees at Active Dental exhibit the following traits:

• 100% honest and ethical - able to develop the trust and confidence of internal and external customers
• Smile-DNA - Genuinely Happy with a built-in desire to make people Smile
• Mature - willing to ask for help in real-time and admit mistakes
• Self-motivating - a proactive problem solver and an excellent communicator
• Detail Oriented - well organized with a fanatical focus on details
• Team player - willing to put the interests of the team above your own
• Incredible people skills and professionalism in person, on the phone, and through email
• Exquisite time management, prioritization, and the ability to remain organized and control chaos
• Unparalleled intensity and quality of work, with an insatiable appetite to get the job done
• Seeks opportunity in change and does not fear a dynamic environment

Perks:

• Fast Growing, Top-Quality, Privately Owned Office
• Huge Opportunity for Advancement
• Competitive Income Potential!
• Enjoyable, Respectful Professional Environment
• Growth: Connect, Learn, Mentor, Share
• Company-provided Seattle Study Club Membership and CE courses
• State-of-the-Art Equipment Top-Tier Dental Supply Brands
• Highly competitive compensation…and has the potential to be even more with bonus incentives!
• Active Dental Culture!

Active Dental Core Values

At Active Dental, we pride ourselves on upholding these core values in everything we do:

• A - Accountability
• C – Communication
• T – Teamwork
• I – Innovative
• V – Vision
• E – Empathy
• + - Positivity

The Active Dental team strives to exemplify these core values and the next team member will be expected to as well.

Your role will be vitally important to keeping our practice running smoothly & maintaining our valued patients in the highest level of dental health. As you are excited by these extraordinary opportunities.

Want to learn more about Active Dental and our locations? Check out our website at ActiveDentalDFW.com

Job Type: Full-time

Pay: $21.00 - $28.00 per hour

Benefits:

• Opportunities for advancement
• Paid time off

Schedule:

• Monday, Tuesday, Thursday, Friday, Saturday 

Experience:

• Dental office experience: 1 year (Required)
• Leadership: 1 year (Required)